FIX: "Timeout expired" error message when you import a product catalog XML file in Commerce Server 2009

To resolve this issue, install the following hotfix package. This hotfix package changes a stored procedure in order to improve the performance of the catalog import operation while it processes unresolved relationships. Additionally, the time-out value of the catalog import operation is increased.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Commerce Server 2009 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you must restart Internet Information Services (IIS) and the Commerce Server Catalog Import Host COM++ application after you apply this hotfix. To restart IIS, type the following command at a command prompt, and then press ENTER:

IISRESET /RESTART

Note This command stops and then restarts all IIS services that are running on a computer.

Hotfix replacement information

This hotfix replaces the previous released hotfix of KB2519830.

Installation Instructions

This hotfix package contains the following files:

• CommerceServer2007SP3-KB2673220-ENU.exe
• KB2673220.sql

To prevent the occurrence of this issue in new catalog databases, run CommerceServer2007SP3-KB2673220-ENU.exe file to update the Catalogcreate.sql file for Commerce Server 2009. Additionally, you must run the KB2673220.sql file against the existing catalog databases to update their stored procedures.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Commerce Server 2009