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"Your upgrade program for Microsoft Dynamics NAV has expired" error message when installing a new Microsoft Dynamics NAV license file


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Symptoms

When you install a new Microsoft Dynamics NAV license file after upgrading your Microsoft Dynamics NAV installation, you receive the following error message:

Your upgrade program for Microsoft Dynamics NAV has expired

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Cause

Every version of Microsoft Dynamics NAV has an Upgrade Date. The Upgrade Date is validated against the Enhancement Expiry Date for the Microsoft Dynamics NAV license file. The Enhancement Expiry Date on a license determines the expiration date for a customer’s Business Ready Enhancement Plan (BREP).

If the Enhancement Expiry Date on a Microsoft Dynamics NAV license is earlier than the upgrade date of the version of Microsoft Dynamics NAV you have upgraded to, you will not be able to run this version and you will receive the error message.

You can find the Enhancement Expiry Date for a license in the License Permission report. Partners can download the license permission report for a customer’s license from PartnerSource: How to Download a Customer's Microsoft Dynamics NAV License File from VOICE

Customers can request the license permission report from their partner, but they can also see their Enhancement Expiry Date on CustomerSource, My Account, Product And Service Summary.

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Resolution

To solve this problem you need to download an updated version of your license file. You can download your license from CustomerSource and PartnerSource:


If your Enhancement plan has expired you need to renew the enhancement plan before you can run the upgraded version of Microsoft Dynamics NAV.

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More Information

  • The upgrade date for Microsoft Dynamics NAV 5.0 is: 22 March, 2007
  • The upgrade date for Microsoft Dynamics NAV 2009 is:1 December, 2008

Note: You should always download a new version of your license before you upgrade Microsoft Dynamics NAV to a newer version.

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2673193
Revision : 1
Created on : 1/7/2017
Published on : 2/3/2012
Exists online : False
Views : 339