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  2. Entries are not suggested as expected by the Suggest Reminder Lines function if the "Only Entries with Overdue Amounts" option is enabled in Microsoft Dynamics NAV 2009

Entries are not suggested as expected by the Suggest Reminder Lines function if the "Only Entries with Overdue Amounts" option is enabled in Microsoft Dynamics NAV 2009

View products that this article applies to.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

When you create reminders with the Only Entries with Overdue Amounts option enabled in Microsoft Dynamics NAV 2009, the Suggest Reminder Lines function does not suggest reminder lines as expected. Not all due entries are suggested. 
This problem occurs in the following products:
  • Microsoft Dynamics NAV 2009 R2
  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)

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Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV 2009 service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, follow these steps:
  1. Change the code in the MakeReminder function in the "Reminder-Make" codeunit (392) as follows:
    Existing code 1
    ...
    FilterCustLedgEntries(ReminderLevel);
    IF CustLedgEntry.FIND('-') THEN
    REPEAT
    IF CustLedgEntry."On Hold" = '' THEN BEGIN
    SetReminderLine(LineLevel,ReminderLevel."No.",ReminderDueDate);

    // Delete the following line. 
    IF (CALCDATE(ReminderLevel."Grace Period",ReminderDueDate) < ReminderHeaderReq."Document Date") AND

    ((LineLevel <= ReminderTerms."Max. No. of Reminders") OR (ReminderTerms."Max. No. of Reminders" = 0))
    THEN BEGIN
    CustLedgEntry.MARK(TRUE);
    ReminderLevel.MARK(TRUE);
    IF (ReminderLevel."No." > MaxReminderLevel) AND
    ...
    Replacement code 1
    ...
    FilterCustLedgEntries(ReminderLevel);
    IF CustLedgEntry.FIND('-') THEN
    REPEAT
    IF CustLedgEntry."On Hold" = '' THEN BEGIN
    SetReminderLine(LineLevel,ReminderLevel."No.",ReminderDueDate);

    // Add the following line.
    IF (ReminderDueDate < ReminderHeaderReq."Document Date") AND

    ((LineLevel <= ReminderTerms."Max. No. of Reminders") OR (ReminderTerms."Max. No. of Reminders" = 0))
    THEN BEGIN
    CustLedgEntry.MARK(TRUE);
    ReminderLevel.MARK(TRUE);
    IF (ReminderLevel."No." > MaxReminderLevel) AND
    ...
    Existing code 2
    ...
    IF CustLedgEntry.Positive AND
    (CALCDATE(ReminderLevel."Grace Period",ReminderDueDate) < ReminderHeaderReq."Document Date")
    THEN
    MakeDoc := TRUE;
    END ELSE

    // Delete the following line. 
    IF (CustLedgEntry."Due Date" >= ReminderHeaderReq."Document Date") AND

    (NOT OverdueEntriesOnly)
    THEN BEGIN
    CustLedgEntry.MARK(TRUE);
    ReminderLevel.MARK(TRUE);
    END;
    ...
    Replacement code 2
    ...
    IF CustLedgEntry.Positive AND
    (CALCDATE(ReminderLevel."Grace Period",ReminderDueDate) < ReminderHeaderReq."Document Date")
    THEN
    MakeDoc := TRUE;
    END ELSE

    // Add the following line. 
    IF (ReminderDueDate >= ReminderHeaderReq."Document Date") AND

    (NOT OverdueEntriesOnly)
    THEN BEGIN
    CustLedgEntry.MARK(TRUE);
    ReminderLevel.MARK(TRUE);
    END;
    ...
    Existing code 3
    ...
    ReminderHeader.InsertLines;
    ReminderLine.SETRANGE("Reminder No.",ReminderHeader."No.");
    ReminderLine.FIND('+');
    NextLineNo := ReminderLine."Line No.";
    IF (NOT OverdueEntriesOnly) THEN BEGIN

    // Delete the following lines. 
    IF CustLedgEntry.FIND('-') THEN BEGIN
    REPEAT
    IF CustLedgEntry."Due Date" >= ReminderHeaderReq."Document Date" THEN BEGIN
    // End of the lines.

    IF NOT AmountsNotDueLineInserted THEN BEGIN
    ReminderLine.INIT;
    NextLineNo := NextLineNo + 10000;
    ReminderLine."Reminder No." := ReminderHeader."No.";
    ReminderLine."Line No." := NextLineNo;
    ...
    Replacement code 3
    ...
    ReminderHeader.InsertLines;
    ReminderLine.SETRANGE("Reminder No.",ReminderHeader."No.");
    ReminderLine.FIND('+');
    NextLineNo := ReminderLine."Line No.";
    IF (NOT OverdueEntriesOnly) THEN BEGIN

    // Add the following lines. 
    CustLedgEntry.SETRANGE("Last Issued Reminder Level");
    IF CustLedgEntry.FIND('-') THEN BEGIN
    REPEAT
    SetReminderLine(LineLevel,ReminderLevel."No.",ReminderDueDate);
    IF ReminderDueDate >= ReminderHeaderReq."Document Date" THEN BEGIN
    // End of the lines. 

    IF NOT AmountsNotDueLineInserted THEN BEGIN
    ReminderLine.INIT;
    NextLineNo := NextLineNo + 10000;
    ReminderLine."Reminder No." := ReminderHeader."No.";
    ReminderLine."Line No." := NextLineNo;
    ...
  2. Change the code in the SetReminderLine function in the "Reminder-Make" codeunit (392) as follows:
    Existing code
    ...
    // Delete the following lines.
    IF Level > 1 THEN BEGIN
    ReminderEntry.SETCURRENTKEY("Customer Entry No.",Type);
    ReminderEntry.SETRANGE("Customer Entry No.",CustLedgEntry."Entry No.");
    ReminderEntry.SETRANGE(Type,ReminderEntry.Type::Reminder);
    ReminderEntry.SETRANGE("Reminder Level", CustLedgEntry."Last Issued Reminder Level");
    ReminderEntry.FIND('+');
    ReminderDueDate2 := ReminderEntry."Due Date";
    LineLevel2 := ReminderEntry."Reminder Level" +1
    END ELSE BEGIN
    ReminderDueDate2 := CustLedgEntry."Due Date";
    LineLevel2 := 1;
    END;
    // End of the lines. 
    ...
    Replacement code
    ...
    // Add the following lines.
    IF CustLedgEntry."Last Issued Reminder Level" > 0 THEN BEGIN
    ReminderEntry.SETCURRENTKEY("Customer Entry No.",Type);
    ReminderEntry.SETRANGE("Customer Entry No.",CustLedgEntry."Entry No.");
    ReminderEntry.SETRANGE(Type,ReminderEntry.Type::Reminder);
    ReminderEntry.SETRANGE("Reminder Level", CustLedgEntry."Last Issued Reminder Level");
    IF ReminderEntry.FINDLAST THEN BEGIN
    ReminderDueDate2 := ReminderEntry."Due Date";
    LineLevel2 := ReminderEntry."Reminder Level" +1;
    EXIT;
    END
    END;
    ReminderDueDate2 := CustLedgEntry."Due Date";
    LineLevel2 := 1;
    // End of the lines. 
    ...

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics NAV 2009 R2
  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbqfe, kbmbsquickpub, kbmbspartner, kbmbsmigrate, kbsurveynew, kbnoloc, kbmbscodefix, kb

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Article Info
Article ID : 2672030
Revision : 1
Created on : 1/7/2017
Published on : 2/15/2012
Exists online : False
Views : 143