Troubleshoot Microsoft Dynamics AX Service Principal Name issues

The "Service Principal Name" troubleshooter in Windows 7 and in Windows Server 2008 R2 collects information to help troubleshoot common Kerberos protocol configuration issues for Microsoft Dynamics products. This troubleshooter is integrated with the Microsoft Fix it Center Pro service. This service can perform automated diagnostic analysis to identify solutions.

To run this troubleshooter, follow these steps:

1. Visit the Microsoft Fix it Center Pro portal.
2. If you are prompted, sign in by using your Windows Live ID.
3. In the Analysis packages list, click Service Principal Name Troubleshooter Windows 7 and Windows Server 2008 R2.
4. In the Create Analysis Session window, type a descriptive name for the session, and then click Save.
   
   Note You will use the name that you enter to view the analysis results later.
5. Follow the instructions to download and run the analysis package.
6. To view the analysis results, open the Fix it Center Pro - Analysis webpage.
7. Click the Analysis Session name that you created in step 4 to view possible solutions.