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The Information Store service does not start as expected in Exchange Server 2003 SP2


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Symptoms

The Microsoft Exchange Information Store service may not start as expected on a server that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2).

When you try to start the Microsoft Exchange Information Store service manually, you may receive an error message that resembles the following:
Could not start the Microsoft Exchange Information Store service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.

When this issue occurs, an event message that resembles one of the following may be logged in the System log in Event Viewer:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Description:
The Microsoft Exchange Information Store service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Description:
Timeout (30000 milliseconds) waiting for the Microsoft Exchange Information Store service to connect.


Additionally, you may be unable to reregister or unregister the Jcb.dll file.

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Cause

This�issue can occur if the Jcb.dll file is an incorrect version.

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Resolution

To resolve this issue, copy the Jcb.dll file from the Exchange Server 2003 SP2 installation disc to the Exchsrvr\bin folder.

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Keywords: KB2667794, kberrmsg, kbprb, kbsurveynew

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Article Info
Article ID : 2667794
Revision : 1
Created on : 1/19/2012
Published on : 1/19/2012
Exists online : False
Views : 305