When you try to configure the Microsoft Dynamics CRM Client for Outlook with a Dynamics CRM Online organization, you get the following error:
"Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help."
In the configuration log the following error is shown:
"Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help."
In the configuration log the following error is shown:
Error| Error connecting to URL: https://disco.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthState() - Request Status:
at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag)
at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
--- End of inner exception stack trace ---
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.RetrieveUserCredentialsAndSignIn(Uri endPoint, Credential credentials, Form parentWindow, Boolean retryOnError, IClientOrganizationContext context)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag)
at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
--- End of inner exception stack trace ---
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.RetrieveUserCredentialsAndSignIn(Uri endPoint, Credential credentials, Form parentWindow, Boolean retryOnError, IClientOrganizationContext context)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)