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  2. A user receives the following error when logging into Microsoft Dynamics CRM 2011 Online: You are not a member of this organization

A user receives the following error when logging into Microsoft Dynamics CRM 2011 Online: You are not a member of this organization

Symptoms

Symptom 1
When accessing CRM Online through the Microsoft Office Services Portal you get the following error message:

User username@organization.onmicrosoft.com does not belong to organization "OrganizationName". Please check your organization name and try again. 


Symptom 2
When accessing CRM Online with a Windows Live ID you get the following error message:

You are not a member of this organization
You (liveidusername@live.com) do not belong to the organization "OrganizationName". Verify the organization name and try to sign in again.

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Cause

Cause 1
This is due to being logged into a Dynamics CRM Online organization that is using a Windows Live ID and then trying to login to a Dynamics CRM organization with a User Id that is associated with your Office 365 Services. The cookies that are used in the Internet Explorer browser sessions are trying to use your previous credentials to login.

Cause 2
This is due to being logged into a Dynamics CRM Online organization with a User Id that is associated with your Office 365 Services and then trying to login to a Dynamics CRM organization that is using a Windows Live ID. The cookies that are used in the Internet Explorer browser sessions are trying to use your previous credentials to login.

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Resolution

To resolve either of the issues do one of the following:

Resolution 1: Click the Sign Out button on the page that you see the error on. Then log back in with the correct login to access your Dynamics CRM Online organization.

Resolution 2: Start Internet Explorer in, inPrivateBrowsing mode. Then try to access your Dynamics CRM Online Organization.

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More Information

This issue is planned to be addressed in a later release of Dynamics CRM Online.

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2652895
Revision : 1
Created on : 1/7/2017
Published on : 6/19/2012
Exists online : False
Views : 53