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An email message body is garbled when you save or send the email message in an Exchange Server 2010 environment

View products that this article applies to.

Symptoms

Consider the following scenarios in a Microsoft Exchange Server 2010 environment:

Scenario 1:
  • You use Outlook in online mode.
  • You create an email message, and then save the message as a draft.
  • You open the message in the draft folder.
In this scenario, the message body is garbled.

Scenario 2:
  • You use Outlook in online mode or in cache mode.
  • You send an email message.
  • The recipient opens the message.
In this scenario, the message body is garbled.

The issues occur when the following conditions are true:
  • The Exchange Server 2010 server has Service Pack 1 (SP1) Rollup Update 3 or a later version installed.
  • The email message has attachments.
  • The subject of the email message contains special Russian characters, such as quotation marks ( « » ) together with different character sets.
  • The body of the email message contains Russian characters.

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Cause

This issue occurs because the Exchange server does not update the character set in the PR_BODY_HTML property when the server changes the character set in the PR_INTERNET_CPID property. Therefore, the message body is garbled when Outlook tries to display the body of the message.

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Resolution

To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2


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Workaround

To work around this issue, manually set the Outlook client to only use UTF-8 in International Options.


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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about content conversion, visit the following Microsoft website:
General information about content conversion

For more information about the PidTagBodyHtml canonical property, visit the following Microsoft website:
General information about the PidTagBodyHtml canonical property

For more information about the message-encoding options, visit the following Microsoft website:
General information about the message-encoding options

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
916299 The body of an e-mail message is garbled when the message is viewed in Outlook in an Exchange Server 2003 organization


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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2648682
Revision : 1
Created on : 1/7/2017
Published on : 3/19/2012
Exists online : False
Views : 305