XFOR: Outlook Message Recall and GroupWise Message Retract Are Not Supported with Exchange Connector for Novell GroupWise

This article describes a known issue with the Microsoft Exchange Connector for Novell GroupWise and message recall between different e-mail environments. Messages that users recall by using Microsoft Outlook or messages that users retract by using GroupWise clients are not successfully recalled.

Message recall between GroupWise and Exchange Server by using the Exchange Connector for Novell GroupWise in Exchange Server 5.5 and Exchange 2000 Server is not supported.

If a GroupWise client user deletes a message from the Sent Items folder, the user is prompted to select one of three options in the following message: Delete from:

1. My MailboxRecipients MailboxAll Mailboxes
2. Recipients MailboxAll Mailboxes
3. All Mailboxes

If the user selects Recipients mailbox or All Mailboxes, a message recall (in GroupWise, a retracted message) is sent to Exchange Server through the Exchange Connector for Novell GroupWise. The connector does not support this action, and the recall message is copied to the Badfiles folder in the Gwrouter folder.

The message that is copied to the Badfiles folder contains information that is similar to the following: If an Outlook user recalls a message that was sent to GroupWise, another message that contains a subject in the following format is delivered to the specified GroupWise user: The message simply states that the message is to be recalled.