Resolution 1
The manager and supervisor assigned to the employee is attached to the transaction at the time it is entered by the employee. If the manager or supervisor has been changed recently, the document may be assigned to an unexpected user.
Use one of the following ways to check this setup.
Option 1:
1. Log into Personal Data Keeper as a user who has been granted Administrator Priviledges.
2. Open the Timesheet Approval or Employee Expense Approval window by answering Yes to the prompt "You have Administrator privileges as well as organizational approval privileges. Would you like to use your Administrator privileges?" To open the approval window on the Transactions menu click Timesheet Approval or Expense Report Approval.
3. Find the document you are trying to approve and highlight the Document Number field.
4. Click the icon to the right of Approvals to open the Approval Status window.
5. Verify the Manager and Supervisor who is assigned to this document.
Only those people will see the document in Project Document Approval to be able to approve it. In addition the PDK user with Administrative Privileges is able to approve this document within PDK.
Option 2:
Use SQL to verify who is assigned as the manager and supervisor of this document. To do that run one of the following statements against the company database depending on if it is a timesheet or an employee expense.
Timesheets:
select PDK_Document_Status, MANAGER, Manager_Approval_Status, SUPERVISOR, Sup_Approval_Status, Administrator, Admin_Approval_Status, * from PDK10000 where PDK_TS_No = 'xx'
Employee Expenses:
select PDK_Document_Status, MANAGER, Manager_Approval_Status, SUPERVISOR, Sup_Approval_Status, Administrator, Admin_Approval_Status, * from PDK10500 where PDK_EE_No = 'xx'
Note Replace the xx in the above statements with the document number in question.
If the MANAGER / SUPERVISOR field is blank, or has an unexpected user's name in it, then only those people can approve the document in Business Portal. In addition the PDK user with Administrative Privileges is able to approve the document within PDK.
Resolution 2
Verify in User Setup that the Manager or Supervisor checkbox is marked in the Expense Report Approvals or Timesheet Approvals areas. If neither of the checkboxes are marked, then approvals are not required and the document may already be in Project Accounting. To open the User Setup window log into Personal Data Keeper as the sa user and from the Setup menu, point to System, and then click User.
Also verify whether or not the Either/Or OK for Submittal checkbox is marked. If it is marked, then whoever is first between the Manager and Supervisor to do the approval will see the document. However, once it is approved by one of them, the other will not see it.
Resolution 3
Verify the status of the document in question. To do so run the queries listed in Option 2 of Resolution 1 above.
If the document was just submitted, I would expect the value in the PDK_Document_Status field to be a 5 (submitted). Verify that the status of the document is not already 7, 8 or 9 which would indicate it has already been approved.
Refer to KB article 855415 for the meanings of the Document Statuses (PDK_Document_Status) field.