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An email message from an Exchange Server 2003 user is forwarded incorrectly to an external recipient of an Exchange Server 2010 user mailbox

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Symptoms

Consider the following scenario:
  • You set the system locale of a Microsoft Exchange Server 2003 server to a non-English language in a mixed Microsoft Exchange Server 2010 and Exchange Server 2003 environment. For example, you set the system locale of an Exchange Server 2003 server to Japanese.
  • You select an external recipient as the forwarding address for an Exchange Server 2010 user mailbox.
  • The Exchange Server 2010 user’s display name contains double-byte character set (DBCS) characters.
  • An Exchange Server 2003 user sends an email message to the Exchange Server 2010 user.
In this scenario, the email message is forwarded incorrectly to the external recipient. For example, the external recipient may receive a duplicated email message.
Additionally, the following error message is logged in SMTP log on the Exchange Server 2010 server:

500 5.5.2 Error processing XEXCH50 command

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Cause

This issue occurs because the Exchange server 2010 server incorrectly treats the ANSI string as an ASCII string during the decoding process. This causes the XEXCH50 command failure.


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Resolution

To resolve this issue, install the following update rollup:
2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the upgrade from Exchange Server 2003 to Exchange Server 2010, visit the following Microsoft website:
General information about the upgrade from Exchange Server 2003 to Exchange Server 2010
For more information about how to configure mail forwarding for a mailbox, visit the following Microsoft website:
How to configure mail forwarding for a mailbox
For more information about the XEXCH50 command, visit the following Microsoft website:
Definition of the XEXCH50 command
For more information about a general protocol error when SMTP protocols are out of sequence, visit the following Microsoft website:
General information about a general protocol error when SMTP protocols are out of sequence (Numeric Code: 5.5.2)

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2641753
Revision : 1
Created on : 1/7/2017
Published on : 4/16/2012
Exists online : False
Views : 312