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Windows Explorer stops responding if you try to expand a mapped drive in Windows 7 or in Windows Server 2008 R2

View products that this article applies to.

Symptoms

Considering the following scenario:
  • You have a mapped drive that connects to a shared network location on a computer that is running Windows 7 or Windows Server 2008 R2.

    Note The shared network location is indexed on the computer.
  • You include the mapped drive in a library.
  • You open Windows Explorer, and then expand Libraries in the navigation pane.
  • The computer is disconnected from the network.
  • You try to expand the mapped drive in the navigation pane.
In this scenario, Windows Explorer stops responding.

Note This issue also occurs if you try to expand an external drive (such as a USB drive or a DVD drive) that is either disconnected or no longer contains media.

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More Information

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the update package now.
All supported IA-64-based versions of Windows Server 2008 R2Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    16xxx    		Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    0.
    21xxx    		Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    17xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    21xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Ntshrui.dll6.1.7600.16910442,88002-Nov-201121:14x86
Ntshrui.dll6.1.7600.21083442,88002-Nov-201121:07x86
Ntshrui.dll6.1.7601.17718442,88002-Nov-201121:09x86
Ntshrui.dll6.1.7601.21853442,88002-Nov-201122:43x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ntshrui.dll6.1.7600.16910509,95202-Nov-201122:00x64
Ntshrui.dll6.1.7600.21083509,95202-Nov-201121:57x64
Ntshrui.dll6.1.7601.17718509,95202-Nov-201122:08x64
Ntshrui.dll6.1.7601.21853509,95203-Nov-201100:14x64
Ntshrui.dll6.1.7600.16910442,88002-Nov-201121:14x86
Ntshrui.dll6.1.7600.21083442,88002-Nov-201121:07x86
Ntshrui.dll6.1.7601.17718442,88002-Nov-201121:09x86
Ntshrui.dll6.1.7601.21853442,88002-Nov-201122:43x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ntshrui.dll6.1.7600.16910897,53602-Nov-201121:01IA-64
Ntshrui.dll6.1.7600.21083897,53602-Nov-201121:11IA-64
Ntshrui.dll6.1.7601.17718897,53602-Nov-201120:52IA-64
Ntshrui.dll6.1.7601.21853897,53602-Nov-201120:56IA-64
Ntshrui.dll6.1.7600.16910442,88002-Nov-201121:14x86
Ntshrui.dll6.1.7600.21083442,88002-Nov-201121:07x86
Ntshrui.dll6.1.7601.17718442,88002-Nov-201121:09x86
Ntshrui.dll6.1.7601.21853442,88002-Nov-201122:43x86
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Click here to view or hide detailed information

Additional files for all supported x86-based versions of Windows 7
File nameX86_6ff3d74d722fca833bd5baf0d9181784_31bf3856ad364e35_6.1.7600.21083_none_8bcd8daa31d04304.manifest
File versionNot Applicable
File size695
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameX86_9a6c9899a7a712dc177f1017613a26ce_31bf3856ad364e35_6.1.7601.17718_none_1d218d83cc1b709b.manifest
File versionNot Applicable
File size695
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameX86_ac0a7bd6b0ce99b375f7782990819968_31bf3856ad364e35_6.1.7600.16910_none_411fc355a43eb682.manifest
File versionNot Applicable
File size695
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameX86_cfcaaaa639f6b45662b1cfa20e5e7ba9_31bf3856ad364e35_6.1.7601.21853_none_b718d3976db5401b.manifest
File versionNot Applicable
File size695
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameX86_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7600.16910_none_5c2cbdfa5d7e071e.manifest
File versionNot Applicable
File size30,251
Date (UTC)02-Nov-2011
Time (UTC)21:46
File nameX86_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7600.21083_none_5c6d826b76d1ec9f.manifest
File versionNot Applicable
File size30,251
Date (UTC)02-Nov-2011
Time (UTC)21:39
File nameX86_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7601.17718_none_5e1b1d505a9d3dc2.manifest
File versionNot Applicable
File size30,251
Date (UTC)02-Nov-2011
Time (UTC)21:44
File nameX86_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7601.21853_none_5e7478f973dfce9d.manifest
File versionNot Applicable
File size30,251
Date (UTC)02-Nov-2011
Time (UTC)23:18
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_058b67e6068317e1cb255e500815743a_31bf3856ad364e35_6.1.7600.16910_none_37f235ad26f9e9e6.manifest
File versionNot Applicable
File size699
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameAmd64_55133208220cd3ed52bc7c98cdaae3aa_31bf3856ad364e35_6.1.7601.17718_none_1b323c00d4fac828.manifest
File versionNot Applicable
File size1,040
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameAmd64_95e507b9526cfbf8bf5ef27046738aa8_31bf3856ad364e35_6.1.7601.17718_none_d587a29422f46117.manifest
File versionNot Applicable
File size699
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameAmd64_9a4e2a22d09aa9302b16310368a4adbe_31bf3856ad364e35_6.1.7600.16910_none_c50b19ef19b8ce46.manifest
File versionNot Applicable
File size1,040
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameAmd64_a011ccc02aa4e5b11451885b0773cfdf_31bf3856ad364e35_6.1.7600.21083_none_5852cda4e9724ee6.manifest
File versionNot Applicable
File size1,040
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameAmd64_a6885c5a0647e9d17ddf2ebde6f8abba_31bf3856ad364e35_6.1.7601.21853_none_7a527b2d8d6507d9.manifest
File versionNot Applicable
File size1,040
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameAmd64_c2a647e7d0634ed2a56532d10d0392a4_31bf3856ad364e35_6.1.7600.21083_none_2e046e8e9fbec640.manifest
File versionNot Applicable
File size699
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameAmd64_dcc6b4be412802ee5d7acc3b2baacc25_31bf3856ad364e35_6.1.7601.21853_none_f3bd888fc642ca1c.manifest
File versionNot Applicable
File size699
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameAmd64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7600.16910_none_b84b597e15db7854.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)22:33
File nameAmd64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7600.21083_none_b88c1def2f2f5dd5.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)22:28
File nameAmd64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7601.17718_none_ba39b8d412faaef8.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)22:40
File nameAmd64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7601.21853_none_ba93147d2c3d3fd3.manifest
File versionNot Applicable
File size30,255
Date (UTC)03-Nov-2011
Time (UTC)01:10
File nameWow64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7600.16910_none_c2a003d04a3c3a4f.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)21:37
File nameWow64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7600.21083_none_c2e0c84163901fd0.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)21:26
File nameWow64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7601.17718_none_c48e6326475b70f3.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)21:31
File nameWow64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7601.21853_none_c4e7becf609e01ce.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)23:06
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_22cc9e145dce388599d9f21138fdb60f_31bf3856ad364e35_6.1.7601.21853_none_4725b96318b2137d.manifest
File versionNot Applicable
File size1,038
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameIa64_675e2b6d8ea505d6e6f771eeaaeee026_31bf3856ad364e35_6.1.7600.21083_none_fbe723b0d87a2553.manifest
File versionNot Applicable
File size1,038
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameIa64_a027a5eab8d1ba7887762283287c1bf9_31bf3856ad364e35_6.1.7600.16910_none_2b5d34f562193dd8.manifest
File versionNot Applicable
File size1,038
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameIa64_e0f56a2fa601bd9bbb3e3d93cea8db69_31bf3856ad364e35_6.1.7601.17718_none_88bafc2b4d85a647.manifest
File versionNot Applicable
File size1,038
Date (UTC)03-Nov-2011
Time (UTC)19:27
File nameIa64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7600.16910_none_5c2e61f05d7c101a.manifest
File versionNot Applicable
File size30,253
Date (UTC)02-Nov-2011
Time (UTC)22:25
File nameIa64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7600.21083_none_5c6f266176cff59b.manifest
File versionNot Applicable
File size30,253
Date (UTC)02-Nov-2011
Time (UTC)22:30
File nameIa64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7601.17718_none_5e1cc1465a9b46be.manifest
File versionNot Applicable
File size30,253
Date (UTC)02-Nov-2011
Time (UTC)22:26
File nameIa64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7601.21853_none_5e761cef73ddd799.manifest
File versionNot Applicable
File size30,253
Date (UTC)02-Nov-2011
Time (UTC)23:54
File nameWow64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7600.16910_none_c2a003d04a3c3a4f.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)21:37
File nameWow64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7600.21083_none_c2e0c84163901fd0.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)21:26
File nameWow64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7601.17718_none_c48e6326475b70f3.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)21:31
File nameWow64_microsoft-windows-ntshrui_31bf3856ad364e35_6.1.7601.21853_none_c4e7becf609e01ce.manifest
File versionNot Applicable
File size30,255
Date (UTC)02-Nov-2011
Time (UTC)23:06

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Keywords: kbfix, kbsurveynew, kbexpertisebeginner, atdownload, kb

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Article Info
Article ID : 2640148
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 254