Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

The Save As dialog box appears two times when you try to save a file in Word 2010 or in Word 2007


View products that this article applies to.

Symptoms

When you click Save or Save As to save a file in Microsoft Word 2010 or in Microsoft Word 2007, the Save As dialog box appears two times. 

Save as window appears twice

↑ Back to the top


Cause

This problem occurs because the Normal.dotm template is corrupted.

↑ Back to the top


Resolution

To resolve this problem, create a new Normal.dotm file by changing the name of the old file. To do this, follow these steps: 
  1. Start Windows Explorer, type %appdata%\Microsoft\Templates in the address bar, and then press Enter. 

    Templates folder
  2. Right-click Normal.dotm, and then click Rename.

    Normal.dotm file

  3. Change the file name to Normal.old.dotm.

    Changing to Normal.old.dotm

  4.  Restart Word. A Normal.dotm template is automatically generated.


    new template file
  5. Try to save a file to check whether the problem is resolved.

↑ Back to the top


Keywords: kb, kbtshoot, kbstepbystep

↑ Back to the top

Article Info
Article ID : 2637570
Revision : 3
Created on : 11/14/2019
Published on : 11/14/2019
Exists online : False
Views : 243