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The Save As dialog box appears two times when you try to save a file in Word 2010 or in Word 2007


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Symptoms

When you click Save or Save As to save a file in Microsoft Word 2010 or in Microsoft Word 2007, the Save As dialog box appears two times. 

Save as window appears twice

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Cause

This problem occurs because the Normal.dotm template is corrupted.

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Resolution

To resolve this problem, create a new Normal.dotm file by changing the name of the old file. To do this, follow these steps: 
  1. Start Windows Explorer, type %appdata%\Microsoft\Templates in the address bar, and then press Enter. 

    Templates folder
  2. Right-click Normal.dotm, and then click Rename.

    Normal.dotm file

  3. Change the file name to Normal.old.dotm.

    Changing to Normal.old.dotm

  4.  Restart Word. A Normal.dotm template is automatically generated.


    new template file
  5. Try to save a file to check whether the problem is resolved.

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Keywords: kb, kbtshoot, kbstepbystep

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Article Info
Article ID : 2637570
Revision : 3
Created on : 11/14/2019
Published on : 11/14/2019
Exists online : False
Views : 124