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MSInfo32 Displays "Not Available" for "Installed Physical Memory (RAM)"

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Symptoms

MSINFO32 displays a comprehensive view of your hardware, system components, and software environment. MSInfo32 uses the GetPhysicallyInstalledSystemMemory function to obtain the "Installed Physical Memory (RAM)" value displayed in the System Summary. If the GetPhysicallyInstalledSystemMemory function fails, "Not Available" is displayed.

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Cause

A common reason for the function's failure is when the computer's SMBIOS returns a size that is smaller than that reported to the Memory Manager by the BIOS within WinLoad.

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Resolution

Contact the hardware manufacturer for an updated SMBIOS.

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More Information

Refer to the GetPhysicallyInstalledSystemMemory function's documentation below for additional reasons.
http://msdn.microsoft.com/en-us/library/cc300158.aspx

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Keywords: kb

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Article Info
Article ID : 2634534
Revision : 1
Created on : 1/7/2017
Published on : 10/19/2011
Exists online : False
Views : 366