Using the Message Tracking Center to track a message in Exchange Server

After enabling message tracking on a particular server, you may have to track a message. Before you view the tracking history of a system message, public folder, or e-mail message, you must specify the message that you want to track. If you are tracking a system message or if you want to select a message to track directly, use the message ID. If you do not know the message ID, you can find system messages manually by reviewing the tracking logs. You can find messages only if they exist in the message tracking logs that are stored in the following location Note servername is a placeholder for the name of your server.

If you are tracking a public folder or an e-mail message, you can specify certain search parameters to obtain a list of matching messages. From this list, you can select one of the messages to view its history.

To track a message by using the Message Tracking Center, follow these steps:

1. Start Exchange System Manager.
2. In the console tree, double-click Tools.
3. Exchange 2000 Server
   Right-click Message Tracking Center, and then click Track message.
   
   Exchange Server 2003
   Click Message Tracking Center, and then click Track message.
4. Exchange 2000 Server
   Under Servers on the General tab, type the name of the server that the message was sent from or delivered to. To browse a list of available servers, click Browse, and then select a server.
   
   Exchange Server 2003
   Next to the Server button, type the name of the server that the message was sent from or delivered to. To browse a list of available servers, click Server, select a server, and then click OK.

To search for a message, you are only required to specify the server that the message was sent from or delivered to. For example, to search for a message from a specific user, type the user's alias, or if you do not know the user's e-mail address, click Browse to search for the user in the Active Directory. There are many other search options available in the Message Tracking Center.