Microsoft Dynamics CRM preview/form region displays no data in Outlook

Resolution for Cause 1

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

1. Click Start, click All Programs, click Accessories, and then click Run.
2. In the Run dialog box, enter regedit, and then click OK.
3. In Registry Editor, locate the following hive:
   
   HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}\9.3
    
4. Locate the PrimaryInteropAssemblyName string value, and then determine the version, as seen in the bolded element in the following example:
   
   PrimaryInteropAssemblyName"="Microsoft.Office.Interop.Outlook, Version=12.0.0.0, Culture=neutral, PublicKeyToken=71E9BCE111E9429C
   

If the version is 12.0.0.0, you must delete the 9.3 folder hive, as this corresponds to the 2007 Microsoft Office system.

Resolution for Cause 2

1. Click Start, click All Programs, click Accessories, and then click Run.
2. In the Run dialog box, enter %localappdata%, and then click OK.
3. Open the Temp folder.
4. Delete any .tmp files that begin with "Olk."