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"0x000000D1" Stop error when you connect a USB composite device to a computer that is running Windows 7 or Windows Server 2008

View products that this article applies to.

Symptoms

Assume that you connect a USB composite device to a computer that is running Windows 7 or Windows Server 2008 R2. However, you may receive a Stop error message that resembles the following if the USB selective suspend feature is enabled:
STOP 0x000000D1 ( parameter1 , parameter2 , parameter3 , parameter4 )
DRIVER_IRQL_NOT_LESS_OR_EQUAL
Notes
  • Not all "0x000000D1" Stop errors are caused by this issue.
  • The parameters in this Stop error message may vary, depending on the configuration of the computer.

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Cause

This issue occurs because of an error in the Microsoft USB composite device driver (Usbccgp.sys). This issue occurs when the callback function of a client driver submits a D3 power request. However, Windows expects a D2 power request. Therefore, the idle IRP is completed and freed when the completion routine is run. In this case, Usbccgp.sys accesses the freed idle IRP after the callback function returns. This behavior causes an access violation, and the computer crashes.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.16xxx    		Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    0.21xxx    		Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.17xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.21xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.1688176,28810-Sep-201103:13x86
Usbhub.sys6.1.7600.16881258,56010-Sep-201103:13x86
Usbccgp.sys6.1.7600.2105076,28810-Sep-201102:58x86
Usbhub.sys6.1.7600.21050258,56010-Sep-201102:58x86
Usbccgp.sys6.1.7601.1768876,28810-Sep-201102:59x86
Usbhub.sys6.1.7601.17688258,56010-Sep-201103:00x86
Usbccgp.sys6.1.7601.2181476,28809-Sep-201104:18x86
Usbhub.sys6.1.7601.21814258,56009-Sep-201104:18x86
Usbccgp.sys6.1.7600.1688176,28810-Sep-201103:13x86
Usbhub.sys6.1.7600.16788258,56025-Mar-201103:06x86
Usbccgp.sys6.1.7600.2105076,28810-Sep-201102:58x86
Usbhub.sys6.1.7600.21050258,56010-Sep-201102:58x86
Usbccgp.sys6.1.7601.1768876,28810-Sep-201102:59x86
Usbhub.sys6.1.7601.17586258,56025-Mar-201102:58x86
Usbccgp.sys6.1.7601.2181476,28809-Sep-201104:18x86
Usbhub.sys6.1.7601.21814258,56009-Sep-201104:18x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.1688199,32810-Sep-201103:34x64
Usbhub.sys6.1.7600.16881343,04010-Sep-201103:34x64
Usbccgp.sys6.1.7600.2105099,32810-Sep-201103:40x64
Usbhub.sys6.1.7600.21050343,04010-Sep-201103:40x64
Usbccgp.sys6.1.7601.1768899,32810-Sep-201103:41x64
Usbhub.sys6.1.7601.17688343,04010-Sep-201103:42x64
Usbccgp.sys6.1.7601.2181499,32809-Sep-201104:17x64
Usbhub.sys6.1.7601.21814343,04009-Sep-201104:17x64
Usbccgp.sys6.1.7600.1688199,32810-Sep-201103:34x64
Usbhub.sys6.1.7600.16788343,04025-Mar-201103:23x64
Usbccgp.sys6.1.7600.2105099,32810-Sep-201103:40x64
Usbhub.sys6.1.7600.21050343,04010-Sep-201103:40x64
Usbccgp.sys6.1.7601.1768899,32810-Sep-201103:41x64
Usbhub.sys6.1.7601.17586343,04025-Mar-201103:29x64
Usbccgp.sys6.1.7601.2181499,32809-Sep-201104:17x64
Usbhub.sys6.1.7601.21814343,04009-Sep-201104:17x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.16881222,72010-Sep-201102:47IA-64
Usbhub.sys6.1.7600.16788972,80025-Mar-201102:45IA-64
Usbccgp.sys6.1.7600.21050222,72010-Sep-201102:51IA-64
Usbhub.sys6.1.7600.21050972,80010-Sep-201102:51IA-64
Usbccgp.sys6.1.7601.17688222,72010-Sep-201102:44IA-64
Usbhub.sys6.1.7601.17586973,31225-Mar-201102:41IA-64
Usbccgp.sys6.1.7601.21814222,72009-Sep-201102:48IA-64
Usbhub.sys6.1.7601.21814973,31209-Sep-201102:49IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the USB idle notification callback routine, visit the following Microsoft website:
General information about the USB idle notification callback routine
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.16881_none_07ee56fa21796f20.manifest
File versionNot Applicable
File size3,508
Date (UTC)10-Sep-2011
Time (UTC)05:20
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.21050_none_08973b613a7fd502.manifest
File versionNot Applicable
File size3,508
Date (UTC)10-Sep-2011
Time (UTC)05:00
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7601.17688_none_09dbb6061e998c6d.manifest
File versionNot Applicable
File size3,508
Date (UTC)10-Sep-2011
Time (UTC)05:05
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7601.21814_none_0aad03033782006b.manifest
File versionNot Applicable
File size3,508
Date (UTC)09-Sep-2011
Time (UTC)06:51
File nameX86_usb.inf_31bf3856ad364e35_6.1.7600.16881_none_cacac56f6fc97547.manifest
File versionNot Applicable
File size2,840
Date (UTC)12-Sep-2011
Time (UTC)12:53
File nameX86_usb.inf_31bf3856ad364e35_6.1.7600.21050_none_cb73a9d688cfdb29.manifest
File versionNot Applicable
File size3,060
Date (UTC)10-Sep-2011
Time (UTC)05:05
File nameX86_usb.inf_31bf3856ad364e35_6.1.7601.17688_none_ccb8247b6ce99294.manifest
File versionNot Applicable
File size2,840
Date (UTC)12-Sep-2011
Time (UTC)12:53
File nameX86_usb.inf_31bf3856ad364e35_6.1.7601.21814_none_cd89717885d20692.manifest
File versionNot Applicable
File size3,060
Date (UTC)09-Sep-2011
Time (UTC)06:52
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.16881_none_640cf27dd9d6e056.manifest
File versionNot Applicable
File size3,512
Date (UTC)10-Sep-2011
Time (UTC)06:16
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.21050_none_64b5d6e4f2dd4638.manifest
File versionNot Applicable
File size3,512
Date (UTC)10-Sep-2011
Time (UTC)06:04
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7601.17688_none_65fa5189d6f6fda3.manifest
File versionNot Applicable
File size3,512
Date (UTC)10-Sep-2011
Time (UTC)06:10
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7601.21814_none_66cb9e86efdf71a1.manifest
File versionNot Applicable
File size3,512
Date (UTC)09-Sep-2011
Time (UTC)07:32
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7600.16881_none_26e960f32826e67d.manifest
File versionNot Applicable
File size2,844
Date (UTC)12-Sep-2011
Time (UTC)12:58
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7600.21050_none_2792455a412d4c5f.manifest
File versionNot Applicable
File size3,064
Date (UTC)10-Sep-2011
Time (UTC)06:04
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7601.17688_none_28d6bfff254703ca.manifest
File versionNot Applicable
File size2,844
Date (UTC)12-Sep-2011
Time (UTC)12:58
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7601.21814_none_29a80cfc3e2f77c8.manifest
File versionNot Applicable
File size3,064
Date (UTC)09-Sep-2011
Time (UTC)07:32
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_usb.inf_31bf3856ad364e35_6.1.7600.16881_none_cacc69656fc77e43.manifest
File versionNot Applicable
File size2,842
Date (UTC)12-Sep-2011
Time (UTC)12:48
File nameIa64_usb.inf_31bf3856ad364e35_6.1.7600.21050_none_cb754dcc88cde425.manifest
File versionNot Applicable
File size3,062
Date (UTC)10-Sep-2011
Time (UTC)05:55
File nameIa64_usb.inf_31bf3856ad364e35_6.1.7601.17688_none_ccb9c8716ce79b90.manifest
File versionNot Applicable
File size2,842
Date (UTC)12-Sep-2011
Time (UTC)12:48
File nameIa64_usb.inf_31bf3856ad364e35_6.1.7601.21814_none_cd8b156e85d00f8e.manifest
File versionNot Applicable
File size3,062
Date (UTC)09-Sep-2011
Time (UTC)07:30

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Keywords: kb, kbautohotfix, kbhotfixserver, kbqfe, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2615763
Revision : 3
Created on : 9/20/2018
Published on : 9/21/2018
Exists online : False
Views : 308