An error occurs during installation of the Email Router in Microsoft Dynamics CRM 2011: "Action Microsoft.crm.setup.common.analyzer+collectaction failed"

Important This section, method, or task contains steps that tells you to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

Follow below steps to remove the left over registry keys from the Microsoft Dynamics CRM 4.0 Email Router:

1. Point to the Start menu and click Run, type regedit , and then click OK

2. Make a backup of the registry by pointing to File and click Export. Ensure that “All” is selected under Export Range. Enter a name and click Save

3. Locate the following folders in the registry:

• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Currentversion\Installer\Folders

• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AA525E7FC7F524344B2B2650A4C6D64D

4. Delete any strings inside of these folders that begin with “C:\Program Files\Microsoft CRM Email”

5. Locate and delete this folder:

• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\68944CFD44299A6449C12100DDA86EE8

6. Reboot the machine

7. Install the Microsoft Dynamics CRM 2011 Email Router