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  2. An update is available to replace the error message that you receive when you use Lync Web App in the 64-bit version of Internet Explorer

An update is available to replace the error message that you receive when you use Lync Web App in the 64-bit version of Internet Explorer

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Symptoms

Consider the following scenario. You start the 64-bit version of Windows Internet Explorer. You click a Join online meeting meeting invitation to join an online meeting by using a Microsoft Lync Web App client. In this scenario, you receive the following error message:
The web browser is not supported
Microsoft Lync Web App cannot open in this web browser.
This error message does not express the situation clearly.

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Resolution

To resolve this issue, install the following cumulative update:
2514979 Description of the cumulative update package for Lync Server 2010, Web Components Server: November 2011


After you install the update, you will receive the following error message when you use Lync Web App to join an online meeting in the 64-bit version of Internet Explorer:
Lync does not support meeting join using 64 bit browser. Please open the meeting link in any supported 32 bit browser for meeting join to work.

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More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2501647 Lync Web App prompts for a supported browser when joining a meeting

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Keywords: kbqfe, kbfix, kbexpertiseadvanced, kbsurveynew, kbhotfixrollup, kb

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Article Info
Article ID : 2598462
Revision : 2
Created on : 9/25/2018
Published on : 9/25/2018
Exists online : False
Views : 308