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XCLN: Error Message When You Synchronize a Mailbox with an OST File in Outlook 97

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Symptoms

When you use Outlook 97 to synchronize your mailbox to an .ost file, you may receive the following error log in your Deleted Items folder:
8:28:32 Synchronizing Organization Forms
8:28:33 Terminated in error
8:28:33 [8004010F-501-0-B20]
8:28:33 the client operation failed.
8:28:33 Microsoft Exchange Server Information Store

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Cause

The Ems*.dll files that control the Exchange Server service for Outlook 97 may be damaged.

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Resolution

To resolve this problem, install the Archive patch for Outlook 97 from the following Microsoft Web site:
http://office.microsoft.com/downloads/9798/arch97en.aspx

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Properties

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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Keywords: KB259795, kbprb, kbdownload

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Article Info
Article ID : 259795
Revision : 9
Created on : 2/27/2007
Published on : 2/27/2007
Exists online : False
Views : 412