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Document is displayed in black when you move a shape or a chart in Word 2010, Excel 2010, or PowerPoint 2010 in an RDP session

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You start Microsoft Word 2010, Excel 2010, or PowerPoint 2010 in a Remote Desktop Protocol (RDP) session.
  • The color depth of the RDP session is set to 8-bit.
  • You insert a shape or a chart into a document.
  • You move the shape or the chart in the document.
In this scenario, the document is displayed in black. Therefore, it is difficult for you to move the shape or the chart to a specific location in the document.

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Resolution

To resolve this issue, apply the following update:

2596500 Description of the Office 2010 hotfix package (Oart-x-none.msp): October 25, 2011


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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbsurveynew, kbexpertisebeginner, kbhotfixallversions, kb

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Article Info
Article ID : 2596557
Revision : 1
Created on : 1/7/2017
Published on : 2/8/2012
Exists online : False
Views : 223