How to close a Microsoft HealthVault account

As the owner of a HealthVault account, a customer can close the account at any time. If a customer is the only custodian for any health records in the account, those health records are completely deleted. If a record has other custodians, the record is not deleted. 

When the customer closes the account, all programs where the customer has authorized access to the record will lose their access. 

When a customer closes the account, HealthVault sends a notification informing the customer about the health records that have other custodians and the records that do not have other custodians.

Caution: After a customer closes an account, the records cannot be restored. The records are permanently deleted, unless they have another custodian. To prevent deleting health records accidentally, customers should give custodian status to another user for each record in the account. In that case, when the customer closes the account, records with another custodian will not be deleted.




To close a HealthVault account, follow these steps:

1. In the heading, click Your Account.
   
2. At the bottom of the form, click Close account.
   
3. On the Close Account page, click Close my Account.
4. On the confirmation page click Close my account and the account will be closed