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  2. The SIP addresses in the address book file are missing in a Lync Server 2010 environment

The SIP addresses in the address book file are missing in a Lync Server 2010 environment

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Symptoms

When you deploy Microsoft Lync Server 2010 in an environment, the Session Initiation Protocol (SIP) addresses in the address book file are missing. Additionally, a Lync 2010 client does not show the correct search result.

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Cause

This issue occurs because the Address Book server incorrectly resets the user data synchronization time before the synchronization starts. As a result, the user data is not synchronized.

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Resolution

To resolve this issue, install the following cumulative update:
2592292 Description of the cumulative update for Lync Server 2010: August 2011


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Workaround

To work around this issue, run the Update-CsAddressBook command on the Lync Server 2010 server.

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More Information

For more information about the Update-CsAddressBook command, visit the following Microsoft website:
General information about the Update-CsAddressBook command

For more information about the Address Book service, visit the following Microsoft website:
General information about the Address Book service


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Keywords: kbqfe, kbfix, kbhotfixrollup, kbexpertiseadvanced, kbsurveynew, kb

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Article Info
Article ID : 2592289
Revision : 1
Created on : 1/7/2017
Published on : 9/13/2011
Exists online : False
Views : 192