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Missing Options on Tools Menu in Internet Explorer 5.x

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This article was previously published under Q258657
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986� (http://support.microsoft.com/kb/256986/EN-US/ ) Description of the Microsoft Windows Registry

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Symptoms

On the Tools menu in Internet Explorer, the Internet Options, Show Related Links, and the MSN Messenger Service options may be missing.

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Cause

This behavior can occur if there is an incorrect setting in the registry.

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Resolution

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, use the following steps:
  1. Start Registry Editor.
  2. Locate the NoFolderOptions value in the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
  3. Change the NoFolderOptions value to a DWORD value of 0 hexadecimal.
  4. Quit Registry Editor and restart the computer.
The Internet Options, Show Related Links, and MSN Messenger Service options on the Tools menu are restored.

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More information

The NoFolderOptions value may exist in more than one place in the registry. You can search the registry for every occurrence of the NoFolderOptions value as an appropriate troubleshooting step.

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Keywords: KB258657, kbprb, kbenv

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Article Info
Article ID : 258657
Revision : 5
Created on : 1/27/2007
Published on : 1/27/2007
Exists online : False
Views : 289