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A process that is being terminated stops responding in Windows 7 or in Windows Server 2008 R2

View products that this article applies to.

Symptoms

On a computer that is running Windows 7 or Windows Server 2008 R2, a process that is being terminated stops responding. When this issue occurs, the main thread of the process becomes blocked, and the process does not terminate.

If you analyze the call stack of the process when this issue occurs, you notice that a thread is blocked in the ntdll!NtReleaseKeyedEvent() function.

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Cause

This issue occurs because the main thread that terminates the process tries to reactivate another thread that was terminated when the thread released an SRW lock. This race condition causes the process to stop responding.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.21xxx    		Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.21xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Ntdll.dll6.1.7600.211211,293,64006-Jan-201206:06x86
Ntdll.dll6.1.7601.218921,293,10406-Jan-201205:52x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ntdll.dll6.1.7600.211211,747,91206-Jan-201206:46x64
Ntdll.dll6.1.7601.218921,740,16006-Jan-201206:48x64
Ntdll.dll6.1.7600.211211,297,22406-Jan-201206:06x86
Ntdll.dll6.1.7601.218921,296,20006-Jan-201205:52x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ntdll.dll6.1.7600.211212,787,30406-Jan-201205:39IA-64
Ntdll.dll6.1.7601.218922,785,76806-Jan-201207:24IA-64
Ntdll.dll6.1.7600.211211,297,22406-Jan-201206:06x86
Ntdll.dll6.1.7601.218921,296,20006-Jan-201205:52x86

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Workaround

To work around the issue, manually end the process by using Windows Task Manager.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about how to troubleshoot this kind of issue, click the following article number to view the article in the Microsoft Knowledge Base:
286350 How to use ADPlus to troubleshoot "hangs" and "crashes"
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot Applicable
File size2,773
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameX86_884f65c09b9b75cf05b7752831590ed8_31bf3856ad364e35_6.1.7600.21121_none_be071e1ec7630dda.manifest
File versionNot Applicable
File size693
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameX86_a36dda06c1da5a01857b18488f46c57d_31bf3856ad364e35_6.1.7601.21892_none_7bdd841f620b1627.manifest
File versionNot Applicable
File size693
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameX86_f6cf2f1fd4736011a096eaac1c55519f_31bf3856ad364e35_6.1.7600.21121_none_885fe3ec312397ad.manifest
File versionNot Applicable
File size717
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameX86_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.21121_none_597393167671f67b.manifest
File versionNot Applicable
File size3,802
Date (UTC)06-Jan-2012
Time (UTC)06:36
PlatformNot Applicable
File nameX86_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7601.21892_none_5b0f68d073d00c13.manifest
File versionNot Applicable
File size3,802
Date (UTC)06-Jan-2012
Time (UTC)06:17
PlatformNot Applicable
File nameX86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.21121_none_849aae67a8ac6767.manifest
File versionNot Applicable
File size8,047
Date (UTC)06-Jan-2012
Time (UTC)06:29
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_1e85baadd8deabd7a1f21b22c11b0003_31bf3856ad364e35_6.1.7600.21121_none_a49d40cba7d87b17.manifest
File versionNot Applicable
File size697
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameAmd64_3563a034763e0be105b83fa9bdf47eed_31bf3856ad364e35_6.1.7600.21121_none_8f6ced862978ab61.manifest
File versionNot Applicable
File size1,036
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameAmd64_72d0d2f1ab72569734267b649d1c91aa_31bf3856ad364e35_6.1.7600.21121_none_a2a543ef8f0e1ae2.manifest
File versionNot Applicable
File size721
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameAmd64_8df52b0404655284ba23caaa2a230e5d_31bf3856ad364e35_6.1.7601.21892_none_a81ee118b61bf02f.manifest
File versionNot Applicable
File size697
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameAmd64_9914ad4f96ebe3b68d4a695c95a0e310_31bf3856ad364e35_6.1.7600.21121_none_13f13fab879afbe2.manifest
File versionNot Applicable
File size697
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameAmd64_9abb692cf98b97cdcd5140eb70d4f09d_31bf3856ad364e35_6.1.7601.21892_none_236f8a9bff6ddf44.manifest
File versionNot Applicable
File size1,036
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameAmd64_cde0c82020972f99c65de7a69855baa3_31bf3856ad364e35_6.1.7601.21892_none_73a2f8692cb04cf4.manifest
File versionNot Applicable
File size697
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameAmd64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.21121_none_b5922e9a2ecf67b1.manifest
File versionNot Applicable
File size3,806
Date (UTC)06-Jan-2012
Time (UTC)07:22
PlatformNot Applicable
File nameAmd64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7601.21892_none_b72e04542c2d7d49.manifest
File versionNot Applicable
File size3,806
Date (UTC)06-Jan-2012
Time (UTC)07:14
PlatformNot Applicable
File nameAmd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.21121_none_e0b949eb6109d89d.manifest
File versionNot Applicable
File size8,049
Date (UTC)06-Jan-2012
Time (UTC)07:18
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size4,059
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.21121_none_bfe6d8ec633029ac.manifest
File versionNot Applicable
File size3,566
Date (UTC)06-Jan-2012
Time (UTC)06:23
PlatformNot Applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7601.21892_none_c182aea6608e3f44.manifest
File versionNot Applicable
File size3,566
Date (UTC)06-Jan-2012
Time (UTC)06:09
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_024a6ed06183e953a1df883727225481_31bf3856ad364e35_6.1.7601.21892_none_d8963ed695f10619.manifest
File versionNot Applicable
File size1,034
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameIa64_593ed8701a24fc2d1c7c9060e3ea6a42_31bf3856ad364e35_6.1.7600.21121_none_9fcf6f9ed58d359a.manifest
File versionNot Applicable
File size1,034
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameIa64_f5e033b60f9a2e6845b289ca9f38515e_31bf3856ad364e35_6.1.7600.21121_none_d087f22a6e646965.manifest
File versionNot Applicable
File size719
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameIa64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.21121_none_5975370c766fff77.manifest
File versionNot Applicable
File size3,804
Date (UTC)06-Jan-2012
Time (UTC)07:21
PlatformNot Applicable
File nameIa64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7601.21892_none_5b110cc673ce150f.manifest
File versionNot Applicable
File size3,804
Date (UTC)06-Jan-2012
Time (UTC)07:35
PlatformNot Applicable
File nameIa64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.21121_none_849c525da8aa7063.manifest
File versionNot Applicable
File size8,048
Date (UTC)06-Jan-2012
Time (UTC)07:18
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,947
Date (UTC)06-Jan-2012
Time (UTC)10:17
PlatformNot Applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.21121_none_bfe6d8ec633029ac.manifest
File versionNot Applicable
File size3,566
Date (UTC)06-Jan-2012
Time (UTC)06:23
PlatformNot Applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7601.21892_none_c182aea6608e3f44.manifest
File versionNot Applicable
File size3,566
Date (UTC)06-Jan-2012
Time (UTC)06:09
PlatformNot Applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew

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Article Info
Article ID : 2582203
Revision : 1
Created on : 1/7/2017
Published on : 2/16/2012
Exists online : False
Views : 324