A remote desktop session does not respond to keyboard input or mouse input after it loses the focus in Windows 7 or in Windows Server 2008 R2

View products that this article applies to.

Symptoms

Consider the following scenario:

You have a computer that is running Windows 7 or Windows Server 2008 R2.
You access a remote desktop server by using Terminal Services (TS) Web Access or remote desktop (RD) Web Access from the computer. Or, you access a virtual machine by using the System Center Virtual Machine Manager (SCVMM) Self Service Portal (SSP) from the computer.
You click the address bar in Windows Internet Explorer.
You change the focus back to the remote desktop session, and then try to send input by using the keyboard or the mouse.

In this scenario, the remote desktop session does not respond to any of the keyboard or mouse input.

Cause

The issue occurs because the remote desktop ActiveX object does not deactivate the focus of the remote desktop session when the focus is lost. Because the focus is still activated, the remote desktop ActiveX object cannot set the focus of the remote desktop session again when you change the focus back to the session.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

Windows 7
Windows 7 Service Pack 1 (SP1)
Windows Server 2008 R2
Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Version	Product	Milestone	Service branch
6.1.760 0.21xxx	Windows 7 and Windows Server 2008 R2	RTM	LDR
6.1.760 1.17xxx	Windows 7 and Windows Server 2008 R2	SP1	GDR
6.1.760 1.21xxx	Windows 7 and Windows Server 2008 R2	SP1	LDR

GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name	File version	File size	Date	Time	Platform
Wksprt.exe	6.1.7600.21009	223,744	15-Jul-2011	03:09	x86
Wksprt.exe	6.1.7601.21771	223,744	15-Jul-2011	04:06	x86
Mstsc.exe	6.1.7600.21009	1,037,824	15-Jul-2011	07:17	x86
Mstsc.mof	Not applicable	1,199	22-Jul-2009	23:03	Not applicable
Mstsc.exe	6.1.7601.21771	1,051,648	15-Jul-2011	05:39	x86
Mstsc.mof	Not applicable	1,199	12-Nov-2010	23:41	Not applicable
Aaclient.dll	6.1.7600.21009	131,584	15-Jul-2011	07:17	x86
Aaclient.mof	Not applicable	1,261	22-Jul-2009	22:58	Not applicable
Mstscax.dll	6.1.7600.21009	2,705,408	15-Jul-2011	07:20	x86
Mstscax.mof	Not applicable	2,054	22-Jul-2009	23:02	Not applicable
Tsgqec.dll	6.1.7600.21009	36,864	15-Jul-2011	07:21	x86
Aaclient.dll	6.1.7601.17514	131,584	20-Nov-2010	12:18	x86
Aaclient.mof	Not applicable	1,261	10-Jun-2009	21:14	Not applicable
Mstscax.dll	6.1.7601.21771	3,217,408	15-Jul-2011	05:43	x86
Mstscax.mof	Not applicable	2,054	10-Jun-2009	21:17	Not applicable
Tsgqec.dll	6.1.7601.17514	36,864	20-Nov-2010	12:21	x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Wksprt.exe	6.1.7600.21009	248,832	15-Jul-2011	03:46	x64
Wksprt.exe	6.1.7601.21771	249,344	15-Jul-2011	03:35	x64
Mstsc.exe	6.1.7600.21009	1,101,312	15-Jul-2011	07:18	x64
Mstsc.mof	Not applicable	1,199	22-Jul-2009	23:22	Not applicable
Mstsc.exe	6.1.7601.21771	1,119,744	15-Jul-2011	05:13	x64
Mstsc.mof	Not applicable	1,199	12-Nov-2010	23:42	Not applicable
Aaclient.dll	6.1.7600.21009	158,720	15-Jul-2011	07:19	x64
Aaclient.mof	Not applicable	1,261	22-Jul-2009	23:18	Not applicable
Mstscax.dll	6.1.7600.21009	3,156,480	15-Jul-2011	07:22	x64
Mstscax.mof	Not applicable	2,054	22-Jul-2009	23:20	Not applicable
Tsgqec.dll	6.1.7600.21009	44,032	15-Jul-2011	07:24	x64
Aaclient.dll	6.1.7601.17514	158,720	20-Nov-2010	13:25	x64
Aaclient.mof	Not applicable	1,261	10-Jun-2009	20:31	Not applicable
Mstscax.dll	6.1.7601.21771	3,718,144	15-Jul-2011	05:18	x64
Mstscax.mof	Not applicable	2,054	10-Jun-2009	20:34	Not applicable
Tsgqec.dll	6.1.7601.17514	44,032	20-Nov-2010	13:27	x64
Mstsc.exe	6.1.7600.21009	1,037,824	15-Jul-2011	07:17	x86
Mstsc.mof	Not applicable	1,199	22-Jul-2009	23:03	Not applicable
Mstsc.exe	6.1.7601.21771	1,051,648	15-Jul-2011	05:39	x86
Mstsc.mof	Not applicable	1,199	12-Nov-2010	23:41	Not applicable
Aaclient.dll	6.1.7600.21009	131,584	15-Jul-2011	07:17	x86
Aaclient.mof	Not applicable	1,261	22-Jul-2009	22:58	Not applicable
Mstscax.dll	6.1.7600.21009	2,705,408	15-Jul-2011	07:20	x86
Mstscax.mof	Not applicable	2,054	22-Jul-2009	23:02	Not applicable
Tsgqec.dll	6.1.7600.21009	36,864	15-Jul-2011	07:21	x86
Aaclient.dll	6.1.7601.17514	131,584	20-Nov-2010	12:18	x86
Aaclient.mof	Not applicable	1,261	10-Jun-2009	21:14	Not applicable
Mstscax.dll	6.1.7601.21771	3,217,408	15-Jul-2011	05:43	x86
Mstscax.mof	Not applicable	2,054	10-Jun-2009	21:17	Not applicable
Tsgqec.dll	6.1.7601.17514	36,864	20-Nov-2010	12:21	x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Wksprt.exe	6.1.7600.21009	457,216	15-Jul-2011	02:57	IA-64
Wksprt.exe	6.1.7601.21771	456,704	15-Jul-2011	02:56	IA-64
Mstsc.exe	6.1.7600.21009	1,668,608	15-Jul-2011	07:10	IA-64
Mstsc.mof	Not applicable	1,199	22-Jul-2009	23:47	Not applicable
Mstsc.exe	6.1.7601.21771	1,703,424	15-Jul-2011	04:03	IA-64
Mstsc.mof	Not applicable	1,199	12-Nov-2010	23:42	Not applicable
Aaclient.dll	6.1.7600.21009	339,968	15-Jul-2011	07:11	IA-64
Aaclient.mof	Not applicable	1,261	22-Jul-2009	23:44	Not applicable
Mstscax.dll	6.1.7600.21009	6,093,312	15-Jul-2011	07:14	IA-64
Mstscax.mof	Not applicable	2,054	22-Jul-2009	23:46	Not applicable
Tsgqec.dll	6.1.7600.21009	97,792	15-Jul-2011	07:16	IA-64
Aaclient.dll	6.1.7601.21771	339,968	15-Jul-2011	04:04	IA-64
Aaclient.mof	Not applicable	1,261	10-Jun-2009	20:36	Not applicable
Mstscax.dll	6.1.7601.21771	6,308,864	15-Jul-2011	04:08	IA-64
Mstscax.mof	Not applicable	2,054	10-Jun-2009	20:38	Not applicable
Tsgqec.dll	6.1.7601.17514	97,792	20-Nov-2010	10:28	IA-64
Mstsc.exe	6.1.7600.21009	1,037,824	15-Jul-2011	07:17	x86
Mstsc.mof	Not applicable	1,199	22-Jul-2009	23:03	Not applicable
Mstsc.exe	6.1.7601.21771	1,051,648	15-Jul-2011	05:39	x86
Mstsc.mof	Not applicable	1,199	12-Nov-2010	23:41	Not applicable
Aaclient.dll	6.1.7600.21009	131,584	15-Jul-2011	07:17	x86
Aaclient.mof	Not applicable	1,261	22-Jul-2009	22:58	Not applicable
Mstscax.dll	6.1.7600.21009	2,705,408	15-Jul-2011	07:20	x86
Mstscax.mof	Not applicable	2,054	22-Jul-2009	23:02	Not applicable
Tsgqec.dll	6.1.7600.21009	36,864	15-Jul-2011	07:21	x86
Aaclient.dll	6.1.7601.17514	131,584	20-Nov-2010	12:18	x86
Aaclient.mof	Not applicable	1,261	10-Jun-2009	21:14	Not applicable
Mstscax.dll	6.1.7601.21771	3,217,408	15-Jul-2011	05:43	x86
Mstscax.mof	Not applicable	2,054	10-Jun-2009	21:17	Not applicable
Tsgqec.dll	6.1.7601.17514	36,864	20-Nov-2010	12:21	x86

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Workaround

To work around this issue, switch to another tab in Internet Explorer and then switch back to the original one.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name	Update.mum
File version	Not applicable
File size	2,316
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

File name	X86_9b959abdd65172989af392b59acc3c7f_31bf3856ad364e35_6.1.7601.21771_none_a4099d77c7ae34f7.manifest
File version	Not applicable
File size	1,458
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

File name	X86_9e3773795c3be5b768a5c8a3c26c2eae_31bf3856ad364e35_6.1.7600.21009_none_0a94c20219f40c81.manifest
File version	Not applicable
File size	1,458
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

File name	X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21009_none_271f8fd3576f1984.manifest
File version	Not applicable
File size	8,960
Date (UTC)	15-Jul-2011
Time (UTC)	07:54
Platform	Not applicable

File name	X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21771_none_28b262f354d54b0d.manifest
File version	Not applicable
File size	8,960
Date (UTC)	15-Jul-2011
Time (UTC)	06:10
Platform	Not applicable

File name	X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21009_none_4e96a2ab9b447012.manifest
File version	Not applicable
File size	21,618
Date (UTC)	15-Jul-2011
Time (UTC)	08:00
Platform	Not applicable

File name	X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21771_none_502975cb98aaa19b.manifest
File version	Not applicable
File size	21,618
Date (UTC)	15-Jul-2011
Time (UTC)	06:13
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21009_none_30a85cd33fd51691.manifest
File version	Not applicable
File size	131,498
Date (UTC)	15-Jul-2011
Time (UTC)	08:00
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21771_none_323b2ff33d3b481a.manifest
File version	Not applicable
File size	140,967
Date (UTC)	15-Jul-2011
Time (UTC)	10:22
Platform	Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	Amd64_b544f4c07b4e6d47e9ae36f344316f02_31bf3856ad364e35_6.1.7601.21771_none_9599a80b39054f27.manifest
File version	Not applicable
File size	2,205
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

File name	Amd64_dff04e29f0366872fcdb0380b7d08ea9_31bf3856ad364e35_6.1.7600.21009_none_fc33eccc44cff54d.manifest
File version	Not applicable
File size	2,205
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

File name	Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21009_none_833e2b570fcc8aba.manifest
File version	Not applicable
File size	10,551
Date (UTC)	15-Jul-2011
Time (UTC)	08:46
Platform	Not applicable

File name	Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21771_none_84d0fe770d32bc43.manifest
File version	Not applicable
File size	10,551
Date (UTC)	15-Jul-2011
Time (UTC)	06:57
Platform	Not applicable

File name	Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21009_none_aab53e2f53a1e148.manifest
File version	Not applicable
File size	21,624
Date (UTC)	15-Jul-2011
Time (UTC)	08:49
Platform	Not applicable

File name	Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21771_none_ac48114f510812d1.manifest
File version	Not applicable
File size	21,624
Date (UTC)	15-Jul-2011
Time (UTC)	06:59
Platform	Not applicable

File name	Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21009_none_8cc6f856f83287c7.manifest
File version	Not applicable
File size	131,504
Date (UTC)	15-Jul-2011
Time (UTC)	08:50
Platform	Not applicable

File name	Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21771_none_8e59cb76f598b950.manifest
File version	Not applicable
File size	140,973
Date (UTC)	15-Jul-2011
Time (UTC)	10:30
Platform	Not applicable

File name	Update.mum
File version	Not applicable
File size	2,332
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

File name	Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21009_none_b509e8818802a343.manifest
File version	Not applicable
File size	13,023
Date (UTC)	15-Jul-2011
Time (UTC)	07:44
Platform	Not applicable

File name	Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21771_none_b69cbba18568d4cc.manifest
File version	Not applicable
File size	13,023
Date (UTC)	15-Jul-2011
Time (UTC)	06:04
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21009_none_30a85cd33fd51691.manifest
File version	Not applicable
File size	131,498
Date (UTC)	15-Jul-2011
Time (UTC)	08:00
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21771_none_323b2ff33d3b481a.manifest
File version	Not applicable
File size	140,967
Date (UTC)	15-Jul-2011
Time (UTC)	10:30
Platform	Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name	Ia64_3eb085e0551ff5634fc824276ea300c9_31bf3856ad364e35_6.1.7600.21009_none_07c31d3c1de88b77.manifest
File version	Not applicable
File size	2,201
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

File name	Ia64_6d42570de35b6c784c2793672ec96c40_31bf3856ad364e35_6.1.7601.21771_none_b7f0089c499e7a98.manifest
File version	Not applicable
File size	2,201
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

File name	Ia64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21009_none_272133c9576d2280.manifest
File version	Not applicable
File size	10,549
Date (UTC)	15-Jul-2011
Time (UTC)	08:43
Platform	Not applicable

File name	Ia64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21771_none_28b406e954d35409.manifest
File version	Not applicable
File size	10,549
Date (UTC)	15-Jul-2011
Time (UTC)	07:22
Platform	Not applicable

File name	Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21009_none_4e9846a19b42790e.manifest
File version	Not applicable
File size	21,621
Date (UTC)	15-Jul-2011
Time (UTC)	08:45
Platform	Not applicable

File name	Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21771_none_502b19c198a8aa97.manifest
File version	Not applicable
File size	21,621
Date (UTC)	15-Jul-2011
Time (UTC)	07:25
Platform	Not applicable

File name	Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21009_none_30aa00c93fd31f8d.manifest
File version	Not applicable
File size	131,501
Date (UTC)	15-Jul-2011
Time (UTC)	08:45
Platform	Not applicable

File name	Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21771_none_323cd3e93d395116.manifest
File version	Not applicable
File size	140,970
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

File name	Update.mum
File version	Not applicable
File size	1,939
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

File name	Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21009_none_b509e8818802a343.manifest
File version	Not applicable
File size	13,023
Date (UTC)	15-Jul-2011
Time (UTC)	07:44
Platform	Not applicable

File name	Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21771_none_b69cbba18568d4cc.manifest
File version	Not applicable
File size	13,023
Date (UTC)	15-Jul-2011
Time (UTC)	06:04
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21009_none_30a85cd33fd51691.manifest
File version	Not applicable
File size	131,498
Date (UTC)	15-Jul-2011
Time (UTC)	08:00
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21771_none_323b2ff33d3b481a.manifest
File version	Not applicable
File size	140,967
Date (UTC)	15-Jul-2011
Time (UTC)	10:19
Platform	Not applicable

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Applies to:

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter

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Article Info

Article ID	:	2579381
Revision	:	1
Created on	:	3/21/2017
Published on	:	6/21/2014
Exists online	:	False
Views	:	1419

Microsoft KB Archive Search

A remote desktop session does not respond to keyboard input or mouse input after it loses the focus in Windows 7 or in Windows Server 2008 R2

Symptoms

Cause

Resolution

Hotfix information

Prerequisites

Registry information

Restart requirement

Hotfix replacement information

File information

Windows 7 and Windows Server 2008 R2 file information notes

For all supported x86-based versions of Windows 7

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

For all supported IA-64-based versions of Windows Server 2008 R2

Workaround

Status

More Information

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

Applies to: