When you use the keyboard to open multiple folders in the Favorites pane, the previous folders may not close.
↑ Back to the top
This problem can occur if you are using the RIGHT ARROW key on the keyboard to open the folders.
↑ Back to the top
To resolve this problem, double-click the folders to open the folders.
↑ Back to the top
To work around this issue with the keyboard, select the folder you want to close, and then press the LEFT ARROW key on the keyboard to close the folder.
↑ Back to the top
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
↑ Back to the top
When you use the mouse to open and close folders in the Favorites pane, the previous folder closes correctly.
↑ Back to the top