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The content of some DVDs cannot be read by Windows 7 or by Windows Server 2008 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You use a Windows XP-based computer to write data to a DVD.
  • You do not finalize the DVD.
  • You try to read the DVD on a Windows 7-based or Windows Server 2008 R2-based computer.
In this scenario, the data may not be visible.

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Cause

This issue occurs because the DVD is missing internal session data. This causes Windows 7 and Windows Server 2008 R2 to treat the DVD as invalid.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    16xxx    		Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    0.
    20xxx    		Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    17xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    21xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Udfs.sys6.1.7600.16847246,78409-Jul-201102:25x86
Udfs.sys6.1.7600.21005246,78409-Jul-201102:20x86
Udfs.sys6.1.7601.17647246,78409-Jul-201102:29x86
Udfs.sys6.1.7601.21767246,78409-Jul-201103:14x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Udfs.sys6.1.7600.16847328,19209-Jul-201102:44x64
Udfs.sys6.1.7600.21005328,19209-Jul-201102:43x64
Udfs.sys6.1.7601.17647328,19209-Jul-201102:46x64
Udfs.sys6.1.7601.21767328,19209-Jul-201102:34x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Udfs.sys6.1.7600.16847822,27209-Jul-201101:57IA-64
Udfs.sys6.1.7600.21005822,27209-Jul-201101:55IA-64
Udfs.sys6.1.7601.17647822,27209-Jul-201101:47IA-64
Udfs.sys6.1.7601.21767822,27209-Jul-201101:53IA-64

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Workaround

To work around this problem, finalize the DVD on the Windows XP-based computer.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate-bf.mum
File versionNot Applicable
File size2,719
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,773
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameX86_2de4c63999e44bcb6af26e20518606ff_31bf3856ad364e35_6.1.7601.21767_none_66a7c5b47b0967d1.manifest
File versionNot Applicable
File size692
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameX86_334b623a6f651568f942099bcf69438c_31bf3856ad364e35_6.1.7601.17647_none_44e392bd83eeb945.manifest
File versionNot Applicable
File size692
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameX86_34e2679df6c93ddaaa17c740261e9987_31bf3856ad364e35_6.1.7600.21005_none_694c0bff41ceae5a.manifest
File versionNot Applicable
File size692
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameX86_bd33165e0e836e67496f022f4f52e154_31bf3856ad364e35_6.1.7600.16847_none_45b45d06d3e20df9.manifest
File versionNot Applicable
File size692
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameX86_microsoft-windows-udfs_31bf3856ad364e35_6.1.7600.16847_none_a67d38287e14fb02.manifest
File versionNot Applicable
File size4,467
Date (UTC)09-Jul-2011
Time (UTC)04:59
PlatformNot Applicable
File nameX86_microsoft-windows-udfs_31bf3856ad364e35_6.1.7600.21005_none_a72fec3197142b9c.manifest
File versionNot Applicable
File size4,467
Date (UTC)09-Jul-2011
Time (UTC)04:54
PlatformNot Applicable
File nameX86_microsoft-windows-udfs_31bf3856ad364e35_6.1.7601.17647_none_a863952e7b3b66ee.manifest
File versionNot Applicable
File size4,467
Date (UTC)09-Jul-2011
Time (UTC)04:59
PlatformNot Applicable
File nameX86_microsoft-windows-udfs_31bf3856ad364e35_6.1.7601.21767_none_a8d7922194693e9a.manifest
File versionNot Applicable
File size4,467
Date (UTC)09-Jul-2011
Time (UTC)06:28
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_72906613f61a7a2db6907f08a278f09b_31bf3856ad364e35_6.1.7601.21767_none_c26616d88f75b490.manifest
File versionNot Applicable
File size696
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameAmd64_7a4c8dd7eee3850c08c5f24eb282923d_31bf3856ad364e35_6.1.7600.21005_none_62e3fb2ebf37d4d4.manifest
File versionNot Applicable
File size696
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameAmd64_7b971a6dc9cf2f37dd4fde1a0509d08b_31bf3856ad364e35_6.1.7600.16847_none_26d168def76b6de2.manifest
File versionNot Applicable
File size696
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameAmd64_f8cba3067dc13188284d230733362a2b_31bf3856ad364e35_6.1.7601.17647_none_4ccda4e10e4d7f4b.manifest
File versionNot Applicable
File size696
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameAmd64_microsoft-windows-udfs_31bf3856ad364e35_6.1.7600.16847_none_029bd3ac36726c38.manifest
File versionNot Applicable
File size4,471
Date (UTC)09-Jul-2011
Time (UTC)06:04
PlatformNot Applicable
File nameAmd64_microsoft-windows-udfs_31bf3856ad364e35_6.1.7600.21005_none_034e87b54f719cd2.manifest
File versionNot Applicable
File size4,471
Date (UTC)09-Jul-2011
Time (UTC)05:51
PlatformNot Applicable
File nameAmd64_microsoft-windows-udfs_31bf3856ad364e35_6.1.7601.17647_none_048230b23398d824.manifest
File versionNot Applicable
File size4,471
Date (UTC)09-Jul-2011
Time (UTC)06:00
PlatformNot Applicable
File nameAmd64_microsoft-windows-udfs_31bf3856ad364e35_6.1.7601.21767_none_04f62da54cc6afd0.manifest
File versionNot Applicable
File size4,471
Date (UTC)09-Jul-2011
Time (UTC)07:03
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size3,153
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,215
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_7c7df72688b43ec821159bde75d131b1_31bf3856ad364e35_6.1.7600.16847_none_05ab407c76b8302f.manifest
File versionNot Applicable
File size694
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameIa64_8277f7432dd6232fc3df881dd6a94359_31bf3856ad364e35_6.1.7600.21005_none_e12fb9765bd710c8.manifest
File versionNot Applicable
File size694
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameIa64_b22320239920d6b915927fc3360f7754_31bf3856ad364e35_6.1.7601.21767_none_106bd008ebab534e.manifest
File versionNot Applicable
File size694
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameIa64_bfb0f0033d62b1c3aa1eed17153f8aaa_31bf3856ad364e35_6.1.7601.17647_none_fa2fbc68f5947d39.manifest
File versionNot Applicable
File size694
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameIa64_microsoft-windows-udfs_31bf3856ad364e35_6.1.7600.16847_none_a67edc1e7e1303fe.manifest
File versionNot Applicable
File size4,469
Date (UTC)09-Jul-2011
Time (UTC)06:00
PlatformNot Applicable
File nameIa64_microsoft-windows-udfs_31bf3856ad364e35_6.1.7600.21005_none_a731902797123498.manifest
File versionNot Applicable
File size4,469
Date (UTC)09-Jul-2011
Time (UTC)05:49
PlatformNot Applicable
File nameIa64_microsoft-windows-udfs_31bf3856ad364e35_6.1.7601.17647_none_a86539247b396fea.manifest
File versionNot Applicable
File size4,469
Date (UTC)09-Jul-2011
Time (UTC)05:52
PlatformNot Applicable
File nameIa64_microsoft-windows-udfs_31bf3856ad364e35_6.1.7601.21767_none_a8d9361794674796.manifest
File versionNot Applicable
File size4,469
Date (UTC)09-Jul-2011
Time (UTC)06:57
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size2,126
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,168
Date (UTC)11-Jul-2011
Time (UTC)18:03
PlatformNot Applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbbug, kbexpertisebeginner

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Article Info
Article ID : 2566584
Revision : 4
Created on : 9/20/2018
Published on : 9/21/2018
Exists online : False
Views : 212