Exchange: Management of Messaging Records Management (MRM)

You experience difficulty with technical references, policy management, folder administrative tasks and retention hold. 

For Technical References

• An overview of managed folders is available at http://technet.microsoft.com/en-us/library/ee364744.aspx.
• Information about how retention age is calculated can be found at http://technet.microsoft.com/en-us/library/bb430780.aspx.
• Information on retention hold can be found at http://technet.microsoft.com/en-us/library/dd335168.aspx.

For Managed Folder Policies

• Change requests to modify current policies or create new polices should be requested through a customer�s Service Delivery Manager (SDM) as a Standard Configuration Request.
• These requests should not be escalated to Microsoft through a break/fix ticket.

For Adding And Removing Users From Managed Folder Policies

Starting in Exchange 2010, some managed folder administrative tasks can be completed using Remote PowerShell. You can view the available managed policies and settings with the following command:

Get-ManagedFolderMailboxPolicy | fl

You can check whether a user has an MRM Policy applied with the following command:

Get-Mailbox someone@domain.com | fl *managed*

Users can be added to a policy using the command:

Set-Mailbox someone@domain.com -ManagedFolderMailboxPolicy "MRM Policy Name"

After you�ve used this command you�ll receive the following confirmation prompt. Note This is simply informing you that legacy versions of Outlook will have difficulties with the use of MRM policies. Your users should be using Outlook 2007 or Outlook 2003 with Service Pack 2 to avoid these problems:

Confirm
When assigning a managed folder mailbox policy with managed custom folders to the mailbox "027d.mgd.msft.net/Accounts/027-namsg-01 Test Mailbox Store 01", Outlook clients older than Outlook 2007 do not have all available client features and clients older than Outlook 2003 SP2 are not supported. You may use the "Set-CASMailbox" task to enable client version blocking. Are you sure you want to assign a managed folder mailbox policy to this mailbox?
[Y] Yes [A] Yes to All [N] No [L] No to All [S] Suspend [?] Help (default is "Y"):

Once a policy has been enabled on a mailbox the folders have to be provisioned. The managed folder assistant that creates the folders runs on a daily work cycle. If there are a large number of mailboxes being added or removed from a managed folder policy, this workload will be distributed and processed throughout the day.

To remove a user from a policy and remove any managed folders, use the following command:

Set-Mailbox someone@domain.com -RemoveManagedFolderAndPolicy

Once run, this command will have the following effects:

• MRM policies and MRM properties from any managed folders that were created as part of any MRM policies are removed
• Managed folders that are empty are removed from the mailbox
• Managed folders that contain items are converted to standard folders

You can remove the managed folder mailbox policy from a mailbox without affecting its managed folders by using the following command:

Set-Mailbox someone@domain.com -ManagedFolderMailboxPolicy $null

This will remove the policy, but any managed folders that were already created will remain, with their retention policies still in effect.

For Adding And Removing Users From Retention Hold

You can find a user's current RetentionHoldEnabled value with the following command:

Get-Mailbox someone@domain.com | fl *retention*

Managed folder processing can be suspended on an individual basis by placing a user on retention hold. This can be done with the following command:

Set-Mailbox someone@domain.com -RetentionHoldEnabled $True

To remove the Retention Hold from the mailbox, the following command can be run:

Set-Mailbox somone@domain.com -RetentionHoldEnabled $False

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.