To resolve this issue, install the following hotfix package on the affected computer. Depending on the current state of the system you have a number of options for implementing the patch.
Option 1: System is bug checking due to the installation of an additional Processor. We can temporally limit the number of processors to allow the system to boot successfully and apply the hotfix.
- Power-on or restart the effected computer
- During the initial boot process press the “Space bar” to access the Windows Boot Manager and then press the F10 key
- Edit the current boot options (i.e. /NOEXECUTE=OPTOUT) to include the NUMPROC switch to limit the number of processors to a lower value. Please note that yours may be slightly different. We want to just add the NUMPROC switch to the end of the list. For instance;
/NOEXECUTE=OPTOUT /NUMPROC=16
Note: This is a onetime change and will only be used for the current boot process. Upon concurrent rebooted this change will be omitted.
- Press the “Enter Key” to submit the change.
- Continue with the normal boot process and log onto the system with an account which has administrative credentials.
- Download, extract and install the Hot Fix package which will to update the kernel.
- When prompted to reboot select “Yes”
Option 2: The operating system is not installed and installation fails. For this option we need to integrate the hotfix package on to the media that is used for the installation image of Windows Server 2008. To do this, follow these steps:
- Download all the necessary files and tools. To do this, follow these steps:
- Install the Windows 7 OEM Preinstallation Kit (OPK). The Windows 7 tools can be used to service Windows Server 2008 and Windows Vista images.
http://www.microsoft.com/oem/en/downloads/pages/windows_7_opk.aspx#tabbedSection
- Request and extract the hotfix package to the package update folder on the computer by doing the following;
a. Request and download the hotfix to the computer
b. Run the Hotfix to extract the installation .msu file to C:\Test\Updates directory.
c. Open an elevated command prompt and change directory to C:\Test\Updates
d. Run the following command to extract the contents of the .msu file.
Expand -f:* Windows6.0-KB2563727-x64.msu c:\test\updates
- Copy the Install.wim file from the Windows Server 2008 installation media (i.e. x:\Sources) to the computer. For example, copy the Install.wim file to the folder C:\Test\Images.
Note: Be sure to clear the read-only protection flag from the copy of Install.wim by right-clicking on the file, select properties clear check box next to Read –only and click OK
- Add the hotfix to a Windows Server 2008 image Install.wim file. To do this, follow these steps:
- Click Start, click All Programs, click Windows OPK, right-click Deployment Tools Command Prompt, and then click Run as administrator.
- At the command prompt, retrieve the name or the index number for the image that you want to change. To do this, type the following command, and then press Enter:
Dism /Get-WIMInfo /WimFile:C:\test\images\install.wim
- Notice the index number or the name of the Windows Server 2008 image to which you will add the hotfix.
----- for example -----
E:\Test\Updates>Dism /Get-WIMInfo /WimFile:c:\test\images\install.wim
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Details for image : e:\test\images\install.wim
Index : 1
Name : Windows Longhorn SERVERSTANDARD
Description : Windows Longhorn SERVERSTANDARD
Size : 9,514,856,643 bytes
Index : 2
Name : Windows Longhorn SERVERENTERPRISE
Description : Windows Longhorn SERVERENTERPRISE
Size : 9,524,736,456 bytes
Index : 3
Name : Windows Longhorn SERVERDATACENTER
Description : Windows Longhorn SERVERDATACENTER
Size : 9,523,944,197 bytes
Index : 4
Name : Windows Longhorn SERVERSTANDARDCORE
Description : Windows Longhorn SERVERSTANDARDCORE
Size : 2,854,434,578 bytes
Index : 5
Name : Windows Longhorn SERVERENTERPRISECORE
Description : Windows Longhorn SERVERENTERPRISECORE
Size : 2,865,043,006 bytes
Index : 6
Name : Windows Longhorn SERVERDATACENTERCORE
Description : Windows Longhorn SERVERDATACENTERCORE
Size : 2,864,646,247 bytes
The operation completed successfully.
-----
In this case we are interested in index 2, SERVERENTERPRISE.
- Create an offline target image folder (C:\Test\Offline) which will be used to mount the image and install the hotfix package. In the command window type the following command without the quotes.
“MD C:\Test\Offline”
Note: You must create the C:\Test\Offline folder before you mount the image.
- Use a DISM command to mount the image by using the index number or the name that you noticed in step 2C:
Dism /Mount-Wim /WimFile:C:\test\images\install.wim /Index:2 /MountDir:C:\test\offline
- Add the hotfix package to the mounted install.wim file. At the command prompt, type the following command, and then press Enter.
Dism /Image:C:\test\offline /Add-Package /PackagePath:C:\test\updates\Windows6.0-KB2563727-x64.cab
- At the command prompt, type the following command to commit the changes and unmount the image, and then press Enter:
Dism /Unmount-WIM /MountDir:C:\test\offline /Commit
- Prepare the Windows Server 2008 installation media by doing the following:
- Make a folder named DVD, and then copy the contents of the Windows Server 2008 setup DVD to the DVD folder. For example, you can use the following commands:
md \dvd
xcopy X:\*.* \dvd /e
Note: In these commands, the X represents the letter of the DVD drive.
- Copy the modified Install.wim files to the DVD folder on the hard disk:
copy C:\test\images\install.wim \dvd\sources
- Instead of modifying the Boot.wim file it is easier to modify the bcdstore of the installation media. To modify the bdcstore open and elevated command prompt and run the following command:
“bcdedit /store c:\dvd\boot\bcd /set {default} numproc 16”
- Next build an updated bootable DVD image. You can use the oscdimg command to create an International Standards Organization (ISO) file of the DVD folder and to make the image a UEFI-bootable image. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
947024How to create an ISO image for UEFI platforms for a Windows PE CD-ROM for Windows Server 2008
- Open an elevated command window
- Change the directory to the location of the OSCDIMG.EXE
- Run the following command to create the bootable DVD image ISO file
Oscdimg -m -o -u2 -udfver102 -bootdata:2#p0,e,bC:\Windows\Boot\DVD\PCAT\etfsboot.com#pEF,e,bC:\Windows\Boot\DVD\EFI\en-US\efisys.bin C:\DVD C:\x64_2k8r2.iso
Note: you need to use the correct OSCDIMG.EXE for the platform you are building the DVD on -- e.g., x64, x86 32-bit, etc.b For Example:
"c:\Program Files\Windows OPK\Tools\amd64\oscdimg.exe" -m -o -u2 -udfver102 \
-bootdata:2#p0,e,be:\Windows\Boot\DVD\PCAT\etfsboot.com#pEF,e,\
be:\Windows\Boot\DVD\EFI\en-US\efisys.bin e:\DVD e:\x64_2k8r2.iso
OSCDIMG 2.55 CD-ROM and DVD-ROM Premastering Utility
Copyright (C) Microsoft, 1993-2007. All rights reserved.
Licensed only for producing Microsoft authorized content.
Scanning source tree (500 files in 14 directories)
Scanning source tree complete (787 files in 248 directories)
Computing directory information complete
Image file is 2806284288 bytes (before optimization)
Writing 787 files in 248 directories to e:\x64_2k8r2.iso
100% complete
Storage optimization saved 126 files, 25073664 bytes (1% of image)
After optimization, image file is 2783588352 bytes
Space saved because of embedding, sparseness or optimization = 25073664
Done.
- After you finished creating the image successfully, burn the update image to a DVD and use for the installation of Windows Server 2008. For information with regards to services a Windows Vista or Windows Server 2008 image, please see the following TechNet reference;
http://technet.microsoft.com/en-us/library/dd744342(WS.10).aspx
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.Prerequisites
To apply this hotfix, you must be running one of the following operating systems:
- Windows Vista Service Pack 2 (SP2)
- Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.Hotfix replacement information
This hotfix does not replace a previously released hotfix.File information
The English version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
- The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version | Product | SR_Level | Service branch |
---|
6.0.600 2. 22xxx | Windows Vista and Windows Server 2008 | SP2 | LDR |
- The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File name | File version | File size | Date | Time | Platform |
---|
Ntoskrnl.exe | 6.0.6002.22656 | 4,688,784 | 08-Jun-2011 | 18:49 | x64 |