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Error message when you try to create a label in Word: "There is a problem with the label information you are trying to use"

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Symptom

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

When you try to create a label in Microsoft Office Word 2007 or Microsoft Word 2010, you receive the following error message:

There is a problem with the label information you are trying to use. You may be able to correct the problem by repairing Office or by reinstalling the label information.

Note You may receive a similar error message if you use the Envelope wizard in Word.

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Cause

This problem occurs if you install different store-keeping units (SKUs) of Microsoft Office (for example, Office Professional and Office Standard) in a specific customized order. This problem is known to occur after you follow these steps to configure the installation:
  1. Install Office Standard by using a customized installation in which Microsoft Outlook is set to Not Available.
  2. Install all Office Professional programs except Microsoft Outlook by setting Outlook to Not Available.

In this installation configuration, certain registry information that references PG_INDEX.XML is missing or incorrect.

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Resolution

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require you to reinstall the operating system. Microsoft cannot guarantee that these problems can be resolved. Modify the registry at your own risk.

To resolve this problem, modify the incorrect registry data. To do this, follow these steps:
  1. Start Registry Editor. To do this in Windows 7 or in Windows Vista, follow these steps: 
    1. Click Start, type regedit in the Start Search box, and then press Enter.
    2. If you are prompted for an administrator password or for confirmation, type the password, or click Allow.

    To do this in Windows 8, follow these steps: 
    1. On the Desktop, press the Windows key + X , and then click Run.
    2. In the Open box, type regedit, and then press Enter.

  2. Locate and then double-click the following registry key to expand it:

    HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2024ACD68DA31964A9A31139E0EC70F0

    The subkey under "\2024ACD68DA31964A9A31139E0EC70F0" may be incorrect.

  3. Examine the ninth and tenth numbers in the subkey name. For example, if the subkey is 00004109210000000000000000F01FEC, the two numbers that you want to examine are 2 and 1. These two numbers represent a part of the product ID of the Office SKU that you installed first. In this example scenario, that SKU is Office Standard.
  4. Depending on your version of Office, click one of the following article numbers to view the article in the Microsoft Knowledge Base: 

    928516Description of the numbering scheme for product code GUIDs in 2007 Office suites and programs

    2186281Description of the numbering scheme for product code GUIDs in Office 2010

  5. In the article that you just opened, scroll down to the "Product ID" section to determine the product ID of the Office SKU that you installed last. In this example scenario, the product ID for Office Professional is 0014, as you can see in the following table from article 2186281:

    Product ID SKU
    0011 Microsoft Office Professional Plus 2010
    0012 Microsoft Office Standard 2010
    0013 Microsoft Office Home and Business 2010
    0014 Microsoft Office Professional 2010
    0015 Microsoft Access 2010

  6. Reverse the last two digits of the product ID that you identified in step 5. In this example scenario, this would result in "41".

  7. In the subkey that you identified in step 3, change the ninth and tenth characters of the subkey name to match the reversed number that you created in step 6. In this example, the subkey in step 3 would be changed as follows:
    00004109410000000000000000F01FEC
  8. Exit Registry Editor.
  9. Start Word.

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Keywords: kb

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Article Info
Article ID : 2563139
Revision : 4
Created on : 8/20/2020
Published on : 8/20/2020
Exists online : False
Views : 227