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Windows Media Player video playback stops when moved between different displays


Symptoms

In the scenario when a computer system has multiple graphics cards and each graphics card is from a different hardware vendor, you may experience playback issues when Windows Media Player (WMP) is moved to a different display controlled by the other device. Some of the symptoms include corrupt video, black screen, WMP reporting an error, and/or in some cases, cause WMP to crash.

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Cause

The media playback system of WMP is closely coupled to the graphics device to assist with rendering the video. The device may provide hardware acceleration to improve playback quality. Once WMP negotiates the necessary components for playback, it is assumed the rendering sub-system will not change during playback. If a single graphics card is used, that supports multiple monitors, the switch between the display is handled within the hardware and is handled accordingly. It is when a separate graphics card is introduced that the rendering system is required to try and re-negotiate a new rendering path with the new hardware that may cause failure.

The software components used by WMP, are required to handle the device change for the playback to continue with minimal impact to the user. In some instances, third party components may cause a failure which will cause WMP to crash. This can occur when there are differences between the devices and what capabilities they support.

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Resolution

Uninstall any third party codecs and disable any WMP plug-ins. Stop playback before moving the window to the new display. Using a duplicate graphics card or a card from the same graphics card family may mitigate the issue.

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Keywords: vkball, kb

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Article Info
Article ID : 2561431
Revision : 1
Created on : 1/8/2017
Published on : 6/20/2011
Exists online : False
Views : 607