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  2. Incorrect amounts are created in service ledger entries if the Expiration Date field is specified in a service contract that has the Invoice Period field set to Year in Microsoft Dynamics NAV 2009

Incorrect amounts are created in service ledger entries if the Expiration Date field is specified in a service contract that has the Invoice Period field set to Year in Microsoft Dynamics NAV 2009

View products that this article applies to.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

Assume that you enter a date in the Expiration Date field on the Details tab in a service contract in Microsoft Dynamics NAV 2009. If the Invoice Period field of the service contract is set to Year, incorrect amounts are created in the corresponding service ledger entries.
This problem occurs in the following products:
  • Microsoft Dynamics NAV 2009 R2
  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)

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Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, follow these steps:
  1. Add a new local variable in the CreateServiceLedgerEntry function in the ServContractManagement codeunit (5940), and then specify the variable as follows:
    • Name: CountofEntryLoop
    • DataType: Integer
  2. Change the code in the CreateServiceLedgerEntry function in the ServContractManagement codeunit (5940) as follows:
    Existing code
    ...
    IF (ServContractLine."Contract Expiration Date" < WDate) AND
    (ServContractLine."Contract Expiration Date" <> 0D)
    THEN BEGIN
    Days := DATE2DMY(ServContractLine."Contract Expiration Date",1);

    // Delete the following lines.
    NoOfPayments := NoOfPayments - 1;
    END;
    // End of the lines.

    WDate := InvTo;
    IF (WDate > ServContractLine."Contract Expiration Date") AND
    (ServContractLine."Contract Expiration Date" <> 0D)
    THEN
    WDate := ServContractLine."Contract Expiration Date";
    DueDate := WDate;
    InvAmountReal := InvAmountReal + CalcContractLineAmount(ServContractLine."Line Amount",InvFrom,WDate);
    InvUnitPriceReal := InvUnitPriceReal + CalcContractLineAmount(ServContractLine."Line Value",InvFrom,WDate);
    InvCostAmtReal := InvCostAmtReal + CalcContractLineAmount(ServContractLine."Line Cost",InvFrom,WDate);
    InvDiscountAmtReal := InvDiscountAmtReal + CalcContractLineAmount(ServContractLine."Line Discount Amount",InvFrom,WDate);
    IF DueDate <> CALCDATE('<CM>',DueDate) THEN
    DueDate := CALCDATE('<-CM-1D>',DueDate);
    NonDistrAmount := -CalcContractLineAmount(ServContractLine."Line Amount",InvFrom,DueDate);
    NonDistrUnitPrice := -CalcContractLineAmount(ServContractLine."Line Value",InvFrom,DueDate);
    NonDistrCostAmt := CalcContractLineAmount(ServContractLine."Line Cost",InvFrom,DueDate);
    NonDistrDiscountAmt := CalcContractLineAmount(ServContractLine."Line Discount Amount",InvFrom,DueDate);
    ServLedgEntry."Service Item No. (Serviced)" := ServContractLine."Service Item No.";
    ServLedgEntry."Item No. (Serviced)" := ServContractLine."Item No.";
    ServLedgEntry."Serial No. (Serviced)" := ServContractLine."Serial No.";
    DueDate := ServContractHeader."Next Invoice Date";

    IF AddingNewLines THEN
    DueDate := InvFrom;

    // Delete the following line.
    FOR Index := 1 TO NoOfPayments DO BEGIN

    ServLedgEntry."Amount (LCY)" :=
    ROUND(NonDistrAmount / (NoOfPayments + 1 - Index),Currency."Amount Rounding Precision");
    ServLedgEntry."Unit Price" :=
    ...
    Replacement code
    ...
    IF (ServContractLine."Contract Expiration Date" < WDate) AND
    (ServContractLine."Contract Expiration Date" <> 0D)
    THEN BEGIN
    Days := DATE2DMY(ServContractLine."Contract Expiration Date",1);

    // Add the following lines.
    CountofEntryLoop := NoOfPayments - 1;
    END ELSE
    CountofEntryLoop := NoOfPayments;
    // End of the lines.

    WDate := InvTo;
    IF (WDate > ServContractLine."Contract Expiration Date") AND
    (ServContractLine."Contract Expiration Date" <> 0D)
    THEN
    WDate := ServContractLine."Contract Expiration Date";
    DueDate := WDate;
    InvAmountReal := InvAmountReal + CalcContractLineAmount(ServContractLine."Line Amount",InvFrom,WDate);
    InvUnitPriceReal := InvUnitPriceReal + CalcContractLineAmount(ServContractLine."Line Value",InvFrom,WDate);
    InvCostAmtReal := InvCostAmtReal + CalcContractLineAmount(ServContractLine."Line Cost",InvFrom,WDate);
    InvDiscountAmtReal := InvDiscountAmtReal + CalcContractLineAmount(ServContractLine."Line Discount Amount",InvFrom,WDate);
    IF DueDate <> CALCDATE('<CM>',DueDate) THEN
    DueDate := CALCDATE('<-CM-1D>',DueDate);
    NonDistrAmount := -CalcContractLineAmount(ServContractLine."Line Amount",InvFrom,DueDate);
    NonDistrUnitPrice := -CalcContractLineAmount(ServContractLine."Line Value",InvFrom,DueDate);
    NonDistrCostAmt := CalcContractLineAmount(ServContractLine."Line Cost",InvFrom,DueDate);
    NonDistrDiscountAmt := CalcContractLineAmount(ServContractLine."Line Discount Amount",InvFrom,DueDate);
    ServLedgEntry."Service Item No. (Serviced)" := ServContractLine."Service Item No.";
    ServLedgEntry."Item No. (Serviced)" := ServContractLine."Item No.";
    ServLedgEntry."Serial No. (Serviced)" := ServContractLine."Serial No.";
    DueDate := ServContractHeader."Next Invoice Date";

    IF AddingNewLines THEN
    DueDate := InvFrom;

    // Add the following line.
    FOR Index := 1 TO CountofEntryLoop DO BEGIN

    ServLedgEntry."Amount (LCY)" :=
    ROUND(NonDistrAmount / (NoOfPayments + 1 - Index),Currency."Amount Rounding Precision");
    ServLedgEntry."Unit Price" :=
    ...

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics NAV 2009 R2
  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbmbscodefix, kbnoloc, kbsurveynew, kbqfe, kbmbsmigrate, kbmbspartner, kb, kbmbsquickpub

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Article Info
Article ID : 2559708
Revision : 4
Created on : 9/20/2018
Published on : 9/20/2018
Exists online : False
Views : 229