Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. "ChangeKey is required for this operation" error message in Outlook for Mac 2011 in an Exchange Server 2010 environment

"ChangeKey is required for this operation" error message in Outlook for Mac 2011 in an Exchange Server 2010 environment

View products that this article applies to.

Symptoms

Assume that a Microsoft Outlook for Mac 2011 user moves an item, and then changes the category of the item in a Microsoft Exchange Server 2010 environment. When Exchange Server synchronizes items with the Outlook for Mac 2011 client, the user occasionally receives the following error message:
Error
Could not synchronize record: <Message Name> to Exchange server: <Exchange Server Name>
Details
ChangeKey is required for this operation.
Error code
-19946

↑ Back to the top

Cause

This issue occurs because the MoveItem operation in the Microsoft Exchange Web service returns an incorrect ChangeKey property of a moved item when Exchange Server synchronizes items with Outlook for Mac 2011 clients.

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2582113 Description of Update Rollup 5 for Exchange Server 2010 Service Pack 1

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about the MoveItem operation, visit the following Microsoft website:
General information about the MoveItem operation
For more information about the ChangeKey property, visit the following Microsoft website:
General information about the ChangeKey property

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2556352
Revision : 2
Created on : 9/25/2018
Published on : 9/25/2018
Exists online : False
Views : 387