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Extra.exe crashes when it performs RPC activity checks against an Exchange Server 2010 server

Symptoms

Assume that you run Microsoft Exchange Troubleshooting Assistant (Extra.exe) to troubleshoot remote procedure call (RPC) related performance issues on a Microsoft Exchange Server 2010 server. You click to select the Collect ExMon data check box that is located under the advanced data collection options. In this situation, Extra.exe crashes when it performs RPC activity checks. Additionally, the following error message is logged in the Application log:
Log Name: Application
Source: Application Error
Date: <Date>
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <Computer>
Description:
Faulting application name: ExTRA.exe, version: <Version>, time stamp: <Time Stamp>
Faulting module name: MSVCR90.dll, version: <Version>, time stamp: <Time Stamp>
Exception code: 0xc0000417
Fault offset: <Offset>
Faulting process id: <Process ID>
Faulting application start time: <Start Time>

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Resolution

To resolve this issue, install the following update rollup:
2582113 Description of Update Rollup 5 for Exchange Server 2010 Service Pack 1

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the tools in Toolbox, visit the following Microsoft website:
General information about the tools in Toolbox
For more information about Exchange Troubleshooting Assistant, visit the following Microsoft website:
General information about Exchange Troubleshooting Assistant
For more information about Exchange Server 2007 management tools, visit the following Microsoft website:
General information about Exchange Server 2007 management tools
For more information about performance troubleshooting basics, visit the following Microsoft website:
General information about performance troubleshooting basics

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Keywords: kb, kbqfe, kbfix, kbexpertiseinter, kbsurveynew

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Article Info
Article ID : 2556156
Revision : 2
Created on : 8/13/2020
Published on : 8/13/2020
Exists online : False
Views : 237