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BUG: An error occurs running Windows Installer installation on Terminal Server or Remote Desktop connection


View products that this article applies to.

Symptoms

When you are installing a Windows Installer-based setup program from a Terminal Services session on Microsoft Windows 2000 Server or Windows Server 2003 or when you are using a Remote Desktop session on Windows XP Professional, you may receive one of the following error messages (where myapp.msi is the name of the .msi file that you are running).

On a system running the base version of Windows 2000, Windows Server 2003, or Windows XP Professional, you will receive error 2755:
Internal Error 2755. 3 <Path>\myapp.msi.
On a system running Windows 2000 Service Pack 1, you will receive error 1305:
Error reading from file: <Path>\myapp.msi. Verify that the file exists and that you can access it.

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Cause

These errors may occur if you are running from a Terminal Server session or a Remote Desktop session and the path to the installation files is a mapped drive. The Windows Installer service is running in a different session than the user and therefore has different drive mappings. The errors occur because the .msi files that are needed cannot be found.

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Resolution

To work around this problem, use the full universal naming convention (UNC) path on the command line or run the installation from the Terminal Server console.

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Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

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References

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
255591 Internal error 2755 installing Windows 2000 Resource Kit on a terminal server
254841 You receive an "Internal Error 2755" error message when you try to install Office 2000 from a remote Windows Terminal Server client

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Keywords: kbbug, kbfaq, kbpending, kbproductlink, KB255582

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Article Info
Article ID : 255582
Revision : 6
Created on : 10/26/2007
Published on : 10/26/2007
Exists online : False
Views : 445