XWEB: Cannot Delete Message from Outbox Using Outlook Web Access

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This article was previously published under Q255360

Symptoms

When you are logged on to Microsoft Outlook Web Access (OWA), if you attempt to delete a message in the Outbox folder, you may not be able to delete the message:

If you use Microsoft Internet Explorer 5 and later, no error message is displayed, but the message may not be deleted.
If you use an earlier-version browser (such as Internet Explorer 4.x or Netscape Navigator 4.x), the following error message may be displayed:
An error occured while deleting the objects. Some of the objects may not be deleted.

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Cause

This problem can occur because it is not possible to delete an item from the Outbox folder by using Outlook Web Access.

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Workaround

To work around this problem, log on to the mailbox by using Microsoft Outlook, open the Outbox folder, and then delete the message.

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Status

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

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More information

For additional information about using earlier-version browsers when you use Exchange 2000 Outlook Web Access, click the article number below to view the article in the Microsoft Knowledge Base:

253615� XWEB: Using Browsers Earlier Than Internet Explorer 5.01 for Windows 2000 to Gain Access to Outlook Web Access

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