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Error when you copy a chart from Excel 2010 to another Office 2010 application


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You apply the hotfix package that is described in Microsoft Knowledge Base (KB) article 960494 or 972559 to a computer that has the 2007 Microsoft Office system installed.
  • You add the AliasedDMToMetafilePlus registry entry and set it to 1 to enable the hotfix.
  • You upgrade the 2007 Office system to Microsoft Office 2010.
  • You use the Paste Link command to copy a chart from Microsoft Excel 2010 to another application such as Microsoft Word 2010 or Microsoft PowerPoint 2010.

In this scenario, you receive an error message that resembles the following: 

Word cannot obtain the data from the Excel.Sheet.12 link.

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Cause

When you upgrade the 2007 Office system to Office 2010, the AliasedDMToMetafilePlus registry is retained. If the registry is set to 1, this issue will occur in Office 2010.

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Resolution

To resolve this issue, apply the following update:
2584059 Description of the Office 2010 hotfix package (Oart-x-none.msp, Oartconv-x-none.msp): August 30, 2011


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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbsurveynew, kbexpertisebeginner, kbhotfixallversions, kb

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Article Info
Article ID : 2553088
Revision : 1
Created on : 1/7/2017
Published on : 2/8/2012
Exists online : False
Views : 333