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Connectivity problems for an Outlook client to an Exchange Server in a server farm through an RPC-over-HTTP connection

View products that this article applies to.

Symptoms

On a computer that is running windows 7 or Windows Server 2008 R2, you connect a Microsoft Outlook client to an Exchange Server in a server farm through an RPC-over-HTTP connection. When the servers in the server farm are unavailable intermittently (for example, the servers are restarted), you may experience connectivity issues.

Note This issue occurs when a static mapping from user name to session ID is used.

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Cause

This issue occurs because of a race condition when all the servers are started at the same time. The RPC Proxy Server does not work when arbitration results conflict.

When some server farm members do not respond, servers that are outside the relevant array may detect an RPC-over-HTTP session. These additional servers usually have their own understanding of which server owns the session. Therefore, when the RPC-over-HTTP session is set back to the relevant array, arbitration for that session fails.

Note This is the case in all deployments in which Network Load Balancing is set to no affinity.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 with Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 with Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.16xxx    		Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    0.20xxx    		Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.17xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.21xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Rpchttp.dll6.1.7600.20975140,80028-May-201104:41x86
Rpchttp.dll6.1.7601.21735140,80028-May-201105:57x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Rpchttp.dll6.1.7600.20975189,44028-May-201105:27x64
Rpchttp.dll6.1.7601.21735189,44028-May-201105:18x64
Lbservice.dll6.1.7600.2097525,08828-May-201105:25x64
Rpcproxy.dll6.1.7600.1638558,36814-Jul-200901:41x64
Rpcproxymigrationplugin.dll6.1.7600.1638544,54414-Jul-200901:41x64
Lbservice.dll6.1.7601.2173525,08828-May-201105:18x64
Rpcproxy.dll6.1.7601.1751458,36820-Nov-201013:27x64
Rpcproxymigrationplugin.dll6.1.7601.1751444,54420-Nov-201013:27x64
Rpchttp.dll6.1.7600.20975140,80028-May-201104:41x86
Rpchttp.dll6.1.7601.21735140,80028-May-201105:57x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Rpchttp.dll6.1.7600.20975400,89628-May-201104:21IA-64
Rpchttp.dll6.1.7601.21735400,89628-May-201104:08IA-64
Lbservice.dll6.1.7600.2097545,56828-May-201104:19IA-64
Rpcproxy.dll6.1.7600.16385120,32014-Jul-200901:48IA-64
Rpcproxymigrationplugin.dll6.1.7600.16385107,52014-Jul-200901:48IA-64
Lbservice.dll6.1.7601.2173545,56828-May-201104:08IA-64
Rpcproxy.dll6.1.7601.17514120,32020-Nov-201010:28IA-64
Rpcproxymigrationplugin.dll6.1.7601.17514107,52020-Nov-201010:28IA-64
Rpchttp.dll6.1.7600.20975140,80028-May-201104:41x86
Rpchttp.dll6.1.7601.21735140,80028-May-201105:57x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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Time (UTC)17:23
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File size704
Date (UTC)31-May-2011
Time (UTC)17:23
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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2549661
Revision : 2
Created on : 9/20/2018
Published on : 9/20/2018
Exists online : False
Views : 236