Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

"0x0000000A" stop error occurs when several applications access the same network share file by using the MapViewOfFile() API on a computer that is running Windows 7 or Windows Server 2008 R2


View products that this article applies to.

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

↑ Back to the top


Symptoms

Consider the following scenario:

  • You access some network share files on a computer that is running Windows 7 or Windows Server 2008 R2.
  • Several applications access the same network share files by using the MapViewOfFile() API at the same time.
In this scenario, the system crashes. Additionally, you receive a stop error message that resembles the following message:
STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL

Notes
  • The parameters in this error message vary and depend on the configuration of the computer.
  • Not all "0x0000000A" stop errors are caused by this issue.

↑ Back to the top


Cause

This issue occurs because of a problem in the Rdbss.sys driver.

↑ Back to the top


Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 with Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 with Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system to which each hotfix applies.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Rdbss.sys6.1.7600.20971241,15223-May-201102:25
Rdbss.sys6.1.7601.21732241,66423-May-201103:24
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Rdbss.sys6.1.7600.20971308,22423-May-201102:43
Rdbss.sys6.1.7601.21732308,22423-May-201102:29
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Rdbss.sys6.1.7600.20971718,84823-May-201101:53
Rdbss.sys6.1.7601.21732718,84823-May-201101:52

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top


More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

For more information about the MapViewOfFile function, click the following Microsoft Developer Network (MSDN) website:

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_20812e05f8ec7ad6e4ce1db12ab0933c_31bf3856ad364e35_6.1.7601.21732_none_f042f800d673e7be.manifest
File versionNot applicable
File size693
Date (UTC)23-May-2011
Time (UTC)10:14
File nameX86_e6fc4c31829819b66708a296a7deccc7_31bf3856ad364e35_6.1.7600.20971_none_bb5147d21d518ef8.manifest
File versionNot applicable
File size693
Date (UTC)23-May-2011
Time (UTC)10:14
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20971_none_5a3ba2fcdbd61545.manifest
File versionNot applicable
File size21,803
Date (UTC)23-May-2011
Time (UTC)05:07
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.21732_none_5c4e3ffcd8db2ac4.manifest
File versionNot applicable
File size21,803
Date (UTC)23-May-2011
Time (UTC)06:40
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_7eb4ba7f99d5ec765b8d01b486d520c4_31bf3856ad364e35_6.1.7601.21732_none_c410b057dc18b23d.manifest
File versionNot applicable
File size697
Date (UTC)23-May-2011
Time (UTC)10:14
File nameAmd64_a87aab1fb3b64dc20b957d267a04db15_31bf3856ad364e35_6.1.7600.20971_none_8ddb8461ace59a70.manifest
File versionNot applicable
File size697
Date (UTC)23-May-2011
Time (UTC)10:14
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20971_none_b65a3e809433867b.manifest
File versionNot applicable
File size21,809
Date (UTC)23-May-2011
Time (UTC)06:02
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.21732_none_b86cdb8091389bfa.manifest
File versionNot applicable
File size21,809
Date (UTC)23-May-2011
Time (UTC)07:20
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_9c2692c75b26eebcdc5f1f0d16bb9477_31bf3856ad364e35_6.1.7600.20971_none_3c3a131c10fcb776.manifest
File versionNot applicable
File size695
Date (UTC)23-May-2011
Time (UTC)10:14
File nameIa64_e2e19863bf6334e69d620bdf7d7481a5_31bf3856ad364e35_6.1.7601.21732_none_0451f0c19aa44103.manifest
File versionNot applicable
File size695
Date (UTC)23-May-2011
Time (UTC)10:14
File nameIa64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20971_none_5a3d46f2dbd41e41.manifest
File versionNot applicable
File size21,806
Date (UTC)23-May-2011
Time (UTC)05:59
File nameIa64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.21732_none_5c4fe3f2d8d933c0.manifest
File versionNot applicable
File size21,806
Date (UTC)23-May-2011
Time (UTC)07:20

↑ Back to the top


Keywords: kb, kbmdd, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter

↑ Back to the top

Article Info
Article ID : 2549036
Revision : 1
Created on : 1/7/2017
Published on : 10/9/2014
Exists online : False
Views : 236