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Microsoft Narrator crashes when you open the system menu of an application on a computer that is running Windows 7 or Windows Server 2008 R2

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You run an application that has a window without a title bar on a computer that is running Windows 7 or Windows Server 2008 R2.
  • You use Microsoft Narrator on the computer.
  • You open the system menu of the application.
In this scenario, Microsoft Narrator crashes.

Note You can open the system menu of the application by using the Alt+Spacebar keyboard shortcut.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 with Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 with Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system to which each hotfix applies.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    16xxx    		Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    0.
    20xxx    		Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    17xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    21xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Narrator.exe6.1.7600.168181,073,15220-May-201112:04
Narrator.exe6.1.7600.209701,077,24820-May-201112:17
Narrator.exe6.1.7601.176191,077,24820-May-201111:58
Narrator.exe6.1.7601.217311,077,24820-May-201115:30
Narrator.exe6.1.7600.168181,073,15220-May-201112:04
Narrator.exe6.1.7600.209701,077,24820-May-201112:17
Narrator.exe6.1.7601.176191,077,24820-May-201111:58
Narrator.exe6.1.7601.217311,077,24820-May-201115:30
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Narrator.exe6.1.7600.168181,073,15220-May-201112:52
Narrator.exe6.1.7600.209701,077,24820-May-201112:54
Narrator.exe6.1.7601.176191,077,24820-May-201112:52
Narrator.exe6.1.7601.217311,077,24820-May-201115:37
Narrator.exe6.1.7600.168181,073,15220-May-201112:04
Narrator.exe6.1.7600.209701,077,24820-May-201112:17
Narrator.exe6.1.7601.176191,077,24820-May-201111:58
Narrator.exe6.1.7601.217311,077,24820-May-201115:30
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Narrator.exe6.1.7600.168181,073,15220-May-201111:51
Narrator.exe6.1.7600.209701,077,24820-May-201111:46
Narrator.exe6.1.7601.176191,077,24820-May-201111:51
Narrator.exe6.1.7601.217311,077,24820-May-201115:20
Narrator.exe6.1.7600.168181,073,15220-May-201112:04
Narrator.exe6.1.7600.209701,077,24820-May-201112:17
Narrator.exe6.1.7601.176191,077,24820-May-201111:58
Narrator.exe6.1.7601.217311,077,24820-May-201115:30

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

For more information about the title bar, visit the following Microsoft Developer Network (MSDN) website:

Title Bar
For more information about the menu bar, visit the following MSDN website:

Menu Bar
For more information about windows accessibility, visit the following Microsoft website:

Windows Accessibility

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameMsil_narrator_31bf3856ad364e35_6.1.7600.16818_none_dfad4562ad04d109.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)12:26
File nameMsil_narrator_31bf3856ad364e35_6.1.7600.20970_none_dfee0055c65a4dc1.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)12:37
File nameMsil_narrator_31bf3856ad364e35_6.1.7601.17619_none_e194a2b2aa2a564c.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)12:23
File nameMsil_narrator_31bf3856ad364e35_6.1.7601.21731_none_e2009d55c35f6340.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)15:54
File nameX86_017b259cf86400263cc6cbc357e81782_31bf3856ad364e35_6.1.7600.16818_none_3a3fda4758dce8b1.manifest
File versionNot applicable
File size686
Date (UTC)20-May-2011
Time (UTC)23:32
File nameX86_2b63f36fa96051f308201063a0734a83_31bf3856ad364e35_6.1.7601.17619_none_b07dd8b67d2ab0d2.manifest
File versionNot applicable
File size679
Date (UTC)20-May-2011
Time (UTC)23:32
File nameX86_2c494114c52e6841ee5abb679135c832_31bf3856ad364e35_6.1.7601.21731_none_1e25e534a1a2bd17.manifest
File versionNot applicable
File size686
Date (UTC)20-May-2011
Time (UTC)23:32
File nameX86_64fc783a4c2eedcc56669fdf418af5ee_31bf3856ad364e35_6.1.7601.21731_none_a9bdfd7f29514a04.manifest
File versionNot applicable
File size679
Date (UTC)20-May-2011
Time (UTC)23:32
File nameX86_7acfaa6ef0cbb9ea46626780770a07ac_31bf3856ad364e35_6.1.7600.16818_none_e2706b11276b68e4.manifest
File versionNot applicable
File size679
Date (UTC)20-May-2011
Time (UTC)23:32
File nameX86_92fb2da92cee1ad12edc59e06a3691b6_31bf3856ad364e35_6.1.7601.17619_none_6ea517f305a663dc.manifest
File versionNot applicable
File size686
Date (UTC)20-May-2011
Time (UTC)23:32
File nameX86_a5e0e78029712edd2b48f9f5339abb88_31bf3856ad364e35_6.1.7600.20970_none_309eba7f34eb0e68.manifest
File versionNot applicable
File size686
Date (UTC)20-May-2011
Time (UTC)23:32
File nameX86_c957d896c8ba17a638693d97e8b0d8dc_31bf3856ad364e35_6.1.7600.20970_none_c037e7c73e5d63de.manifest
File versionNot applicable
File size679
Date (UTC)20-May-2011
Time (UTC)23:32
File nameX86_narrator-nonmsil_31bf3856ad364e35_6.1.7600.16818_none_2d62d06526008349.manifest
File versionNot applicable
File size6,073
Date (UTC)20-May-2011
Time (UTC)12:30
File nameX86_narrator-nonmsil_31bf3856ad364e35_6.1.7600.20970_none_2da38b583f560001.manifest
File versionNot applicable
File size6,073
Date (UTC)20-May-2011
Time (UTC)12:41
File nameX86_narrator-nonmsil_31bf3856ad364e35_6.1.7601.17619_none_2f4a2db52326088c.manifest
File versionNot applicable
File size6,073
Date (UTC)20-May-2011
Time (UTC)12:21
File nameX86_narrator-nonmsil_31bf3856ad364e35_6.1.7601.21731_none_2fb628583c5b1580.manifest
File versionNot applicable
File size6,073
Date (UTC)20-May-2011
Time (UTC)15:52
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_1a1f672f3b243c806d303c5d137b99b8_31bf3856ad364e35_6.1.7601.17619_none_e71b345c363899aa.manifest
File versionNot applicable
File size690
Date (UTC)20-May-2011
Time (UTC)23:32
File nameAmd64_2b63f36fa96051f308201063a0734a83_31bf3856ad364e35_6.1.7601.17619_none_0c9c743a35882208.manifest
File versionNot applicable
File size681
Date (UTC)20-May-2011
Time (UTC)23:32
File nameAmd64_64fc783a4c2eedcc56669fdf418af5ee_31bf3856ad364e35_6.1.7601.21731_none_05dc9902e1aebb3a.manifest
File versionNot applicable
File size681
Date (UTC)20-May-2011
Time (UTC)23:32
File nameAmd64_7acfaa6ef0cbb9ea46626780770a07ac_31bf3856ad364e35_6.1.7600.16818_none_3e8f0694dfc8da1a.manifest
File versionNot applicable
File size681
Date (UTC)20-May-2011
Time (UTC)23:32
File nameAmd64_b3424d44a3aa74408e59cb39871d12a1_31bf3856ad364e35_6.1.7600.20970_none_26cb5cdcbe90d61e.manifest
File versionNot applicable
File size690
Date (UTC)20-May-2011
Time (UTC)23:32
File nameAmd64_c7360af687523151dd46d4faca3084b5_31bf3856ad364e35_6.1.7601.21731_none_5c9028eb3a8debc7.manifest
File versionNot applicable
File size690
Date (UTC)20-May-2011
Time (UTC)23:32
File nameAmd64_c957d896c8ba17a638693d97e8b0d8dc_31bf3856ad364e35_6.1.7600.20970_none_1c56834af6bad514.manifest
File versionNot applicable
File size681
Date (UTC)20-May-2011
Time (UTC)23:32
File nameAmd64_cf0929dd66e1e24171c08e3f300d13bb_31bf3856ad364e35_6.1.7600.16818_none_f10c5b27cd086996.manifest
File versionNot applicable
File size690
Date (UTC)20-May-2011
Time (UTC)23:32
File nameAmd64_narrator-nonmsil_31bf3856ad364e35_6.1.7600.16818_none_89816be8de5df47f.manifest
File versionNot applicable
File size6,077
Date (UTC)20-May-2011
Time (UTC)19:04
File nameAmd64_narrator-nonmsil_31bf3856ad364e35_6.1.7600.20970_none_89c226dbf7b37137.manifest
File versionNot applicable
File size6,077
Date (UTC)20-May-2011
Time (UTC)19:08
File nameAmd64_narrator-nonmsil_31bf3856ad364e35_6.1.7601.17619_none_8b68c938db8379c2.manifest
File versionNot applicable
File size6,077
Date (UTC)20-May-2011
Time (UTC)19:10
File nameAmd64_narrator-nonmsil_31bf3856ad364e35_6.1.7601.21731_none_8bd4c3dbf4b886b6.manifest
File versionNot applicable
File size6,077
Date (UTC)20-May-2011
Time (UTC)20:35
File nameMsil_narrator_31bf3856ad364e35_6.1.7600.16818_none_dfad4562ad04d109.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)12:26
File nameMsil_narrator_31bf3856ad364e35_6.1.7600.20970_none_dfee0055c65a4dc1.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)12:37
File nameMsil_narrator_31bf3856ad364e35_6.1.7601.17619_none_e194a2b2aa2a564c.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)12:23
File nameMsil_narrator_31bf3856ad364e35_6.1.7601.21731_none_e2009d55c35f6340.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)15:54
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_2b63f36fa96051f308201063a0734a83_31bf3856ad364e35_6.1.7601.17619_none_b07f7cac7d28b9ce.manifest
File versionNot applicable
File size680
Date (UTC)20-May-2011
Time (UTC)23:32
File nameIa64_2d700db741cd84cdb7eed3705232aea1_31bf3856ad364e35_6.1.7601.17619_none_c9d3c239ef5b3e8c.manifest
File versionNot applicable
File size688
Date (UTC)20-May-2011
Time (UTC)23:32
File nameIa64_3cb2c079d5e0087d97df575ccb576760_31bf3856ad364e35_6.1.7601.21731_none_ba159bbd77c82322.manifest
File versionNot applicable
File size688
Date (UTC)20-May-2011
Time (UTC)23:32
File nameIa64_64fc783a4c2eedcc56669fdf418af5ee_31bf3856ad364e35_6.1.7601.21731_none_a9bfa175294f5300.manifest
File versionNot applicable
File size680
Date (UTC)20-May-2011
Time (UTC)23:32
File nameIa64_7acfaa6ef0cbb9ea46626780770a07ac_31bf3856ad364e35_6.1.7600.16818_none_e2720f07276971e0.manifest
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File size680
Date (UTC)20-May-2011
Time (UTC)23:32
File nameIa64_bafd61ed89db116e1fc083a7d47c9015_31bf3856ad364e35_6.1.7600.16818_none_1babcd562bfae8a4.manifest
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File size688
Date (UTC)20-May-2011
Time (UTC)23:32
File nameIa64_c957d896c8ba17a638693d97e8b0d8dc_31bf3856ad364e35_6.1.7600.20970_none_c0398bbd3e5b6cda.manifest
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File size680
Date (UTC)20-May-2011
Time (UTC)23:32
File nameIa64_dce1d59bd107db2b28824575bdb52a86_31bf3856ad364e35_6.1.7600.20970_none_06da2b2f6475a0f9.manifest
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File size688
Date (UTC)20-May-2011
Time (UTC)23:32
File nameIa64_narrator-nonmsil_31bf3856ad364e35_6.1.7600.16818_none_2d64745b25fe8c45.manifest
File versionNot applicable
File size6,075
Date (UTC)20-May-2011
Time (UTC)19:03
File nameIa64_narrator-nonmsil_31bf3856ad364e35_6.1.7600.20970_none_2da52f4e3f5408fd.manifest
File versionNot applicable
File size6,075
Date (UTC)20-May-2011
Time (UTC)19:06
File nameIa64_narrator-nonmsil_31bf3856ad364e35_6.1.7601.17619_none_2f4bd1ab23241188.manifest
File versionNot applicable
File size6,075
Date (UTC)20-May-2011
Time (UTC)19:08
File nameIa64_narrator-nonmsil_31bf3856ad364e35_6.1.7601.21731_none_2fb7cc4e3c591e7c.manifest
File versionNot applicable
File size6,075
Date (UTC)20-May-2011
Time (UTC)20:33
File nameMsil_narrator_31bf3856ad364e35_6.1.7600.16818_none_dfad4562ad04d109.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)12:26
File nameMsil_narrator_31bf3856ad364e35_6.1.7600.20970_none_dfee0055c65a4dc1.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)12:37
File nameMsil_narrator_31bf3856ad364e35_6.1.7601.17619_none_e194a2b2aa2a564c.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)12:23
File nameMsil_narrator_31bf3856ad364e35_6.1.7601.21731_none_e2009d55c35f6340.manifest
File versionNot applicable
File size1,218
Date (UTC)20-May-2011
Time (UTC)15:54

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertisebeginner, kbexpertiseinter

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Article Info
Article ID : 2548388
Revision : 5
Created on : 9/28/2018
Published on : 9/28/2018
Exists online : False
Views : 329