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You receive an error when you change Dynamics AX companies in Microsoft Management Reporter that are on different AOS servers: “The operation could not be completed due to a problem in the data provider”

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Symptoms

When you change Dynamics AX companies in Management Reporter and the companies are on different AOS servers, you receive the following error message:

The operation could not be completed due to a problem in the data provider


In the Application Event Viewer on the Application Server, you receive the following error messages:

Source: Management Reporter Services

Message: Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.AX.Common.DataAccessException: AOS connection failed.  
Message: Microsoft.Dynamics.Performance.Reporting.DataProvider.Service.DirectLinkException: The operation could not be completed due to a problem in the data provider.

This can occur when you sign in to a different company than what you are currently logged into, or when you select a dimension in the reporting tree for a different company than what you are logged in as.




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Cause

Management Reporter uses the .NET Business Connector to connect through to Microsoft Dynamics AX 2009. The .NET Business Connector can only connect to a single instance of Microsoft Dynamics AX 2009. You can run into this error because of different situations:

  • Management Reporter has companies setup for multiple Dynamics AX instances for testing reports against different data sets or environments, such as development, QA, and production.
  • You are trying to consolidate data from multiple AOS instances.



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Resolution

  • Unless reports are data specific, it is suggested to point Management Reporter at a single instance of Dynamics AX 2009. Pointing Management Reporter to a new instance will affect all users. During the implementation phase of Dynamics AX it may be acceptable to use a single instance of Management Reporter against a test environment, and then later point that environment to you production environment.
  • A single Dynamics AX AOS can contain multiple companies. To report on multiple companies you can utilize the Dynamics AX 2009 consolidation or import/export features to import/export between instances or companies. See the Dynamics AX2009 training or online help for more information on how to perform these steps. 
  • You can also utilize the link to data in Microsoft Excel to consolidate additional data from Dynamics AX or any other data source that supports exporting. 

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Keywords: kbmbsmigrate, kbmbspartner, kbsurveynew, kb

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Article Info
Article ID : 2543350
Revision : 1
Created on : 1/7/2017
Published on : 1/4/2012
Exists online : False
Views : 322