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How to Update Application Compatibility Toolkit 5.6 Database to Process Windows 7 or Windows Server 2008 R2 SP1 Logs


Symptoms

The Application Compatibility Toolkit version 5.6 log processing server does not process logs gathered from Windows 7 or Windows Server 2008 R2 machines with Service Pack 1 installed. These logs are moved to the Failed folder on the log share and the data is not entered into the database.

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Cause

This is due to the fact that the ACT 5.6 database does not have an entry describing Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1 and therefore does not recognize the operating system of the computer that created the log.

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Resolution

To resolve this problem, an entry describing Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1 must be added to the ACT database's Dbo.OS table. To do so, run the following SQL statement against the database that the ACT log processing service is using:

To enable the parsing of Windows 7 Service Pack 1 logs:

INSERT INTO.[dbo].[OS]
           ([osID]
           ,[osName]
           ,[majorVersion]
           ,[minorVersion]
           ,[buildNumber]
           ,[servicePackName]
           ,[servicePackMajor]
           ,[servicePackMinor]
           ,[csdVersion]
           ,[productType]
           ,[suite]
           ,[publishedDate])
     VALUES
           (N'6.1.1'
           ,N'Windows 7 SP1'
           ,6
           ,1
           ,0
           ,N'Service Pack 1'
           ,1
           ,0
           ,N'Service Pack 1'
           ,0
           ,0
           ,'2011-02-22')
GO



To enable the parsing of Windows Server 2008 R2 Service Pack 1 logs:

INSERT INTO [dbo].[OS]
([osID]
,[osName]
,[majorVersion]
,[minorVersion]
,[buildNumber]
,[servicePackName]
,[servicePackMajor]
,[servicePackMinor]
,[csdVersion]
,[productType]
,[suite]
,[publishedDate])
VALUES
(N'6.1.1.SRV'
,N'Windows Server 2008 R2 SP1'
,6
,1
,0
,N'Service Pack 1'
,1
,0
,N'Service Pack 1'
,3
,0
,'2011-02-22')
GO

Once the statement is executed successfully, any logs that failed to process can be moved back to the Uncompressed folder and will be processed by the ACT log processing service.


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Keywords: kb

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Article Info
Article ID : 2533953
Revision : 1
Created on : 1/7/2017
Published on : 6/24/2011
Exists online : False
Views : 104