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An SSO solution that calls the LsaLogonUser function to pass a KERB_TICKET_LOGON structure for Kerberos authentication does not work in Windows 7 SP1 or in Windows Server 2008 R2 SP1


View products that this article applies to.

Symptoms

Consider the following scenario:
  • In an Active Directory domain environment, you deploy a Single Sign-On (SSO) solution on client computers that are running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).
  • The SSO solution calls the LsaLogonUser function to pass a KERB_TICKET_LOGON structure for Kerberos authentication.
In this scenario, the SSO solution does not work. Additionally, you receive an error message that resembles the following: 
STATUS_TRUSTED_RELATIONSHIP_FAILURE
Note The SSO solution works on client computers that are running other Windows operating systems.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Kerberos.dll6.1.7601.17614542,20811-May-201104:23x86
Kerberos.dll6.1.7601.21725542,20811-May-201106:02x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Kerberos.dll6.1.7601.17614715,77611-May-201105:30x64
Kerberos.dll6.1.7601.21725715,77611-May-201105:23x64
Kerberos.dll6.1.7601.17614542,20811-May-201104:23x86
Kerberos.dll6.1.7601.21725542,20811-May-201106:02x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Kerberos.dll6.1.7601.176141,499,64811-May-201104:11IA-64
Kerberos.dll6.1.7601.217251,499,64811-May-201104:08IA-64
Kerberos.dll6.1.7601.17614542,20811-May-201104:23x86
Kerberos.dll6.1.7601.21725542,20811-May-201106:02x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the KERB_TICKET_LOGON structure, visit the following Microsoft Developer Network (MSDN) website:For more information about the LsaLogonUser function, visit the following Microsoft Developer Network (MSDN) website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size2,138
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameX86_53177527d2f29895746d57b6196798dc_31bf3856ad364e35_6.1.7601.21725_none_92d7a1144e2d9537.manifest
File versionNot applicable
File size705
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameX86_5dcf970e535f7b5e3ccd2988594be495_31bf3856ad364e35_6.1.7601.17614_none_532109c8e09a5209.manifest
File versionNot applicable
File size705
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameX86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.17614_none_e8de48fd0f0fa62a.manifest
File versionNot applicable
File size33,218
Date (UTC)11-May-2011
Time (UTC)04:49
PlatformNot applicable
File nameX86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.21725_none_e95e162628347b3c.manifest
File versionNot applicable
File size33,218
Date (UTC)11-May-2011
Time (UTC)06:31
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_3698669da6504d469688adae6adc6d65_31bf3856ad364e35_6.1.7601.21725_none_423bfadec349639d.manifest
File versionNot applicable
File size1,060
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameAmd64_9f36521bebc56b45312ce6de8a7ab5b4_31bf3856ad364e35_6.1.7601.17614_none_0a0d0eac235550ec.manifest
File versionNot applicable
File size1,060
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameAmd64_cc5b75bd8b0d293c60f6703028ffea82_31bf3856ad364e35_6.1.7601.17614_none_b0a3e9545409ae23.manifest
File versionNot applicable
File size709
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameAmd64_eb367f3032ecf79899e0de0686abfb6e_31bf3856ad364e35_6.1.7601.21725_none_553a3694ed70fa9c.manifest
File versionNot applicable
File size709
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameAmd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.17614_none_44fce480c76d1760.manifest
File versionNot applicable
File size33,222
Date (UTC)11-May-2011
Time (UTC)05:58
PlatformNot applicable
File nameAmd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.21725_none_457cb1a9e091ec72.manifest
File versionNot applicable
File size33,222
Date (UTC)11-May-2011
Time (UTC)07:06
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,352
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameWow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.17614_none_4f518ed2fbcdd95b.manifest
File versionNot applicable
File size22,967
Date (UTC)11-May-2011
Time (UTC)04:38
PlatformNot applicable
File nameWow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.21725_none_4fd15bfc14f2ae6d.manifest
File versionNot applicable
File size22,967
Date (UTC)11-May-2011
Time (UTC)06:22
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_9855bfd2f6ab60c6f349c4e7451165f3_31bf3856ad364e35_6.1.7601.21725_none_ee7d744e492ded5e.manifest
File versionNot applicable
File size1,058
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameIa64_c38c0c35ee303d0556fd4ac21bd70d95_31bf3856ad364e35_6.1.7601.17614_none_9d44c80479c2841d.manifest
File versionNot applicable
File size1,058
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameIa64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.17614_none_e8dfecf30f0daf26.manifest
File versionNot applicable
File size33,220
Date (UTC)11-May-2011
Time (UTC)05:51
PlatformNot applicable
File nameIa64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.21725_none_e95fba1c28328438.manifest
File versionNot applicable
File size33,220
Date (UTC)11-May-2011
Time (UTC)07:13
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,447
Date (UTC)11-May-2011
Time (UTC)09:30
PlatformNot applicable
File nameWow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.17614_none_4f518ed2fbcdd95b.manifest
File versionNot applicable
File size22,967
Date (UTC)11-May-2011
Time (UTC)04:38
PlatformNot applicable
File nameWow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.21725_none_4fd15bfc14f2ae6d.manifest
File versionNot applicable
File size22,967
Date (UTC)11-May-2011
Time (UTC)06:22
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2526946
Revision : 1
Created on : 1/7/2017
Published on : 6/21/2014
Exists online : False
Views : 271