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Wmprph.exe crashes when opening a file in Windows Media Player on Server 2008 R2 from remote desktop connection

Symptoms

You are doing the following:
  • You are using Windows Media Player 12 on Windows Server 2008 R2.
  • You are connecting to the server via remote desktop.
  • You are opening a media file from the File/Open dialog box.
  • The File/Open dialog box has the preview pane enabled.

In this scenario you may see the process wmprph.exe crash.  However, Windows Media Player (wmplayer.exe) remains running.

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Cause

Microsoft has confirmed that this is a bug in Windows Media Player 12. 

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Resolution

As a workaround, turn off the preview pane prior to opening a media file.

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More Information

Typically this issue will occur silently and most users will not notice it. You would only notice this if a debugger is actively listening for faults in Windows Media Player.

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Keywords: kb

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Article Info
Article ID : 2525173
Revision : 1
Created on : 1/7/2017
Published on : 3/25/2011
Exists online : False
Views : 603