The single sign-on feature does not work in Windows 7 or in Windows Server 2008 R2 when you try to start a full remote desktop connection through RD Web Access

View products that this article applies to.

Symptoms

Consider the following scenario:

You enable the single sign-on (SSO) feature on a remote desktop server that is running Windows Server 2008 R2.
You log on to the Remote Desktop Web Access (RD Web Access) website from a computer that is running Windows 7 or Windows Server 2008 R2.
You try to start a Remote Desktop session by using the RD Web Access website.

In this scenario, you are prompted to enter your credentials. However, the expected behavior is that you can start the Remote Desktop session directly.

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Cause

This issue occurs because SSO in Windows 7 or in Windows Server 2008 R2 is not available for a full remote desktop connection through RD Web Access.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

Windows 7
Windows 7 Service Pack 1 (SP1)
Windows Server 2008 R2
Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Version	Product	Milestone	Service branch
6.1.760 0.20xxx	Windows 7 and Windows Server 2008 R2	RTM	LDR
6.1.760 1.17xxx	Windows 7 and Windows Server 2008 R2	SP1	GDR
6.1.760 1.21xxx	Windows 7 and Windows Server 2008 R2	SP1	LDR

GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name	File version	File size	Date	Time	Platform
Wksprt.exe	6.1.7600.20929	223,744	21-Mar-2011	03:18	x86
Wksprt.exe	6.1.7601.21687	223,744	19-Mar-2011	05:03	x86
Mstsc.exe	6.1.7600.20929	1,037,824	21-Mar-2011	04:38	x86
Mstsc.mof	Not applicable	1,199	22-Jul-2009	23:03	Not applicable
Mstsc.exe	6.1.7601.21687	1,051,648	19-Mar-2011	06:52	x86
Mstsc.mof	Not applicable	1,199	10-Jun-2009	21:19	Not applicable
Aaclient.dll	6.1.7600.20929	131,584	21-Mar-2011	04:38	x86
Aaclient.mof	Not applicable	1,261	22-Jul-2009	22:58	Not applicable
Mstscax.dll	6.1.7600.20929	2,705,408	21-Mar-2011	04:41	x86
Mstscax.mof	Not applicable	2,054	22-Jul-2009	23:02	Not applicable
Tsgqec.dll	6.1.7600.20929	36,864	21-Mar-2011	04:43	x86
Aaclient.dll	6.1.7601.17514	131,584	20-Nov-2010	12:18	x86
Aaclient.mof	Not applicable	1,261	10-Jun-2009	21:14	Not applicable
Mstscax.dll	6.1.7601.21687	3,216,896	19-Mar-2011	06:54	x86
Mstscax.mof	Not applicable	2,054	10-Jun-2009	21:17	Not applicable
Tsgqec.dll	6.1.7601.17514	36,864	20-Nov-2010	12:21	x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Wksprt.exe	6.1.7600.20929	248,832	21-Mar-2011	03:44	x64
Wksprt.exe	6.1.7601.21687	249,344	19-Mar-2011	05:41	x64
Mstsc.exe	6.1.7600.20929	1,101,312	21-Mar-2011	05:23	x64
Mstsc.mof	Not applicable	1,199	22-Jul-2009	23:22	Not applicable
Mstsc.exe	6.1.7601.21687	1,119,744	19-Mar-2011	07:37	x64
Mstsc.mof	Not applicable	1,199	10-Jun-2009	20:36	Not applicable
Aaclient.dll	6.1.7600.20929	158,720	21-Mar-2011	05:24	x64
Aaclient.mof	Not applicable	1,261	22-Jul-2009	23:18	Not applicable
Mstscax.dll	6.1.7600.20929	3,155,968	21-Mar-2011	05:29	x64
Mstscax.mof	Not applicable	2,054	22-Jul-2009	23:20	Not applicable
Tsgqec.dll	6.1.7600.20929	44,032	21-Mar-2011	05:33	x64
Aaclient.dll	6.1.7601.17514	158,720	20-Nov-2010	13:25	x64
Aaclient.mof	Not applicable	1,261	10-Jun-2009	20:31	Not applicable
Mstscax.dll	6.1.7601.21687	3,718,144	19-Mar-2011	07:41	x64
Mstscax.mof	Not applicable	2,054	10-Jun-2009	20:34	Not applicable
Tsgqec.dll	6.1.7601.17514	44,032	20-Nov-2010	13:27	x64
Mstsc.exe	6.1.7600.20929	1,037,824	21-Mar-2011	04:38	x86
Mstsc.mof	Not applicable	1,199	22-Jul-2009	23:03	Not applicable
Mstsc.exe	6.1.7601.21687	1,051,648	19-Mar-2011	06:52	x86
Mstsc.mof	Not applicable	1,199	10-Jun-2009	21:19	Not applicable
Aaclient.dll	6.1.7600.20929	131,584	21-Mar-2011	04:38	x86
Aaclient.mof	Not applicable	1,261	22-Jul-2009	22:58	Not applicable
Mstscax.dll	6.1.7600.20929	2,705,408	21-Mar-2011	04:41	x86
Mstscax.mof	Not applicable	2,054	22-Jul-2009	23:02	Not applicable
Tsgqec.dll	6.1.7600.20929	36,864	21-Mar-2011	04:43	x86
Aaclient.dll	6.1.7601.17514	131,584	20-Nov-2010	12:18	x86
Aaclient.mof	Not applicable	1,261	10-Jun-2009	21:14	Not applicable
Mstscax.dll	6.1.7601.21687	3,216,896	19-Mar-2011	06:54	x86
Mstscax.mof	Not applicable	2,054	10-Jun-2009	21:17	Not applicable
Tsgqec.dll	6.1.7601.17514	36,864	20-Nov-2010	12:21	x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Wksprt.exe	6.1.7600.20929	457,216	21-Mar-2011	02:57	IA-64
Mstsc.exe	6.1.7600.20929	1,668,608	21-Mar-2011	04:02	IA-64
Mstsc.mof	Not applicable	1,199	22-Jul-2009	23:47	Not applicable
Mstsc.exe	6.1.7601.21687	1,703,424	19-Mar-2011	06:47	IA-64
Mstsc.mof	Not applicable	1,199	10-Jun-2009	20:39	Not applicable
Aaclient.dll	6.1.7600.20929	339,968	21-Mar-2011	04:03	IA-64
Aaclient.mof	Not applicable	1,261	22-Jul-2009	23:44	Not applicable
Mstscax.dll	6.1.7600.20929	6,092,288	21-Mar-2011	04:06	IA-64
Mstscax.mof	Not applicable	2,054	22-Jul-2009	23:46	Not applicable
Tsgqec.dll	6.1.7600.20929	97,792	21-Mar-2011	04:09	IA-64
Aaclient.dll	6.1.7601.21687	339,968	19-Mar-2011	06:48	IA-64
Aaclient.mof	Not applicable	1,261	10-Jun-2009	20:36	Not applicable
Mstscax.dll	6.1.7601.21687	6,306,816	19-Mar-2011	06:48	IA-64
Mstscax.mof	Not applicable	2,054	10-Jun-2009	20:38	Not applicable
Tsgqec.dll	6.1.7601.17514	97,792	20-Nov-2010	10:28	IA-64
Mstsc.exe	6.1.7600.20929	1,037,824	21-Mar-2011	04:38	x86
Mstsc.mof	Not applicable	1,199	22-Jul-2009	23:03	Not applicable
Mstsc.exe	6.1.7601.21687	1,051,648	19-Mar-2011	06:52	x86
Mstsc.mof	Not applicable	1,199	10-Jun-2009	21:19	Not applicable
Aaclient.dll	6.1.7600.20929	131,584	21-Mar-2011	04:38	x86
Aaclient.mof	Not applicable	1,261	22-Jul-2009	22:58	Not applicable
Mstscax.dll	6.1.7600.20929	2,705,408	21-Mar-2011	04:41	x86
Mstscax.mof	Not applicable	2,054	22-Jul-2009	23:02	Not applicable
Tsgqec.dll	6.1.7600.20929	36,864	21-Mar-2011	04:43	x86
Aaclient.dll	6.1.7601.17514	131,584	20-Nov-2010	12:18	x86
Aaclient.mof	Not applicable	1,261	10-Jun-2009	21:14	Not applicable
Mstscax.dll	6.1.7601.21687	3,216,896	19-Mar-2011	06:54	x86
Mstscax.mof	Not applicable	2,054	10-Jun-2009	21:17	Not applicable
Tsgqec.dll	6.1.7601.17514	36,864	20-Nov-2010	12:21	x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about RemoteApp and Desktop Connection security, visit the following Microsoft TechNet website:

General information about RemoteApp and Desktop Connection security

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name	Update.mum
File version	Not applicable
File size	2,325
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	X86_3cb5333eeb653dbd450f94c6a550ec46_31bf3856ad364e35_6.1.7601.21687_none_a7c826511b2382aa.manifest
File version	Not applicable
File size	721
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	X86_ad7fd8f5c9243e59fa17c9084571a1a3_31bf3856ad364e35_6.1.7600.20929_none_347c6020f8693c92.manifest
File version	Not applicable
File size	1,458
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	X86_b99f4822eda5aff58cb3fdc80bef4ce9_31bf3856ad364e35_6.1.7601.21687_none_bab2ab0d1574a04c.manifest
File version	Not applicable
File size	727
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	X86_e13af91cb7e3e868d601e019a0853736_31bf3856ad364e35_6.1.7601.21687_none_42c7e64249e9e404.manifest
File version	Not applicable
File size	722
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20929_none_270a17d9577f1e24.manifest
File version	Not applicable
File size	8,960
Date (UTC)	21-Mar-2011
Time (UTC)	05:11
Platform	Not applicable

File name	X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21687_none_28ad92dd54d801e1.manifest
File version	Not applicable
File size	8,960
Date (UTC)	19-Mar-2011
Time (UTC)	07:20
Platform	Not applicable

File name	X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_4e812ab19b5474b2.manifest
File version	Not applicable
File size	21,618
Date (UTC)	21-Mar-2011
Time (UTC)	05:17
Platform	Not applicable

File name	X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_5024a5b598ad586f.manifest
File version	Not applicable
File size	21,618
Date (UTC)	19-Mar-2011
Time (UTC)	07:22
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_3092e4d93fe51b31.manifest
File version	Not applicable
File size	131,498
Date (UTC)	21-Mar-2011
Time (UTC)	05:17
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_32365fdd3d3dfeee.manifest
File version	Not applicable
File size	140,967
Date (UTC)	22-Mar-2011
Time (UTC)	00:45
Platform	Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	Amd64_0c70135be8df7b89e1a640b4a45495a3_31bf3856ad364e35_6.1.7601.21687_none_44997d4f911d7a7d.manifest
File version	Not applicable
File size	725
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	Amd64_13f01e94a4b1f28bd57345d2aa2bf64b_31bf3856ad364e35_6.1.7600.20929_none_c6266aa7c6c5702c.manifest
File version	Not applicable
File size	2,205
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	Amd64_ee5f0d6201c1ce0eed2b8da7851887d6_31bf3856ad364e35_6.1.7601.21687_none_82a8b243620d25c1.manifest
File version	Not applicable
File size	1,104
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	Amd64_ff7074902a4dc8c423c7d63148dd4e34_31bf3856ad364e35_6.1.7601.21687_none_2603c6e93c51aa9d.manifest
File version	Not applicable
File size	1,092
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20929_none_8328b35d0fdc8f5a.manifest
File version	Not applicable
File size	10,551
Date (UTC)	21-Mar-2011
Time (UTC)	06:04
Platform	Not applicable

File name	Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21687_none_84cc2e610d357317.manifest
File version	Not applicable
File size	10,551
Date (UTC)	19-Mar-2011
Time (UTC)	08:13
Platform	Not applicable

File name	Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_aa9fc63553b1e5e8.manifest
File version	Not applicable
File size	21,624
Date (UTC)	21-Mar-2011
Time (UTC)	06:07
Platform	Not applicable

File name	Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_ac434139510ac9a5.manifest
File version	Not applicable
File size	21,624
Date (UTC)	19-Mar-2011
Time (UTC)	08:16
Platform	Not applicable

File name	Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_8cb1805cf8428c67.manifest
File version	Not applicable
File size	131,504
Date (UTC)	21-Mar-2011
Time (UTC)	06:10
Platform	Not applicable

File name	Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_8e54fb60f59b7024.manifest
File version	Not applicable
File size	140,973
Date (UTC)	22-Mar-2011
Time (UTC)	00:48
Platform	Not applicable

File name	Update.mum
File version	Not applicable
File size	2,341
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_b4f470878812a7e3.manifest
File version	Not applicable
File size	13,023
Date (UTC)	21-Mar-2011
Time (UTC)	04:59
Platform	Not applicable

File name	Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_b697eb8b856b8ba0.manifest
File version	Not applicable
File size	13,023
Date (UTC)	19-Mar-2011
Time (UTC)	07:10
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_3092e4d93fe51b31.manifest
File version	Not applicable
File size	131,498
Date (UTC)	21-Mar-2011
Time (UTC)	05:17
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_32365fdd3d3dfeee.manifest
File version	Not applicable
File size	140,967
Date (UTC)	22-Mar-2011
Time (UTC)	00:48
Platform	Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name	Ia64_8006bb50be82e5d03dcaf614ab5be060_31bf3856ad364e35_6.1.7601.21687_none_94ee5d739ce2379f.manifest
File version	Not applicable
File size	1,090
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	Ia64_97abd66e501c7443087eb4e05d1c2b46_31bf3856ad364e35_6.1.7601.21687_none_05373903736e0cb9.manifest
File version	Not applicable
File size	1,102
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	Ia64_eff2755313ad7ea4dd4c4690945ba39d_31bf3856ad364e35_6.1.7600.20929_none_b16c92bab36f9c15.manifest
File version	Not applicable
File size	2,201
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	Ia64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20929_none_270bbbcf577d2720.manifest
File version	Not applicable
File size	10,549
Date (UTC)	21-Mar-2011
Time (UTC)	06:03
Platform	Not applicable

File name	Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_4e82cea79b527dae.manifest
File version	Not applicable
File size	21,621
Date (UTC)	21-Mar-2011
Time (UTC)	06:05
Platform	Not applicable

File name	Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_502649ab98ab616b.manifest
File version	Not applicable
File size	21,621
Date (UTC)	19-Mar-2011
Time (UTC)	08:17
Platform	Not applicable

File name	Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_309488cf3fe3242d.manifest
File version	Not applicable
File size	131,501
Date (UTC)	21-Mar-2011
Time (UTC)	06:06
Platform	Not applicable

File name	Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_323803d33d3c07ea.manifest
File version	Not applicable
File size	140,970
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	Update.mum
File version	Not applicable
File size	1,947
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

File name	Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_b4f470878812a7e3.manifest
File version	Not applicable
File size	13,023
Date (UTC)	21-Mar-2011
Time (UTC)	04:59
Platform	Not applicable

File name	Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_b697eb8b856b8ba0.manifest
File version	Not applicable
File size	13,023
Date (UTC)	19-Mar-2011
Time (UTC)	07:10
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_3092e4d93fe51b31.manifest
File version	Not applicable
File size	131,498
Date (UTC)	21-Mar-2011
Time (UTC)	05:17
Platform	Not applicable

File name	X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_32365fdd3d3dfeee.manifest
File version	Not applicable
File size	140,967
Date (UTC)	22-Mar-2011
Time (UTC)	00:42
Platform	Not applicable

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Applies to:

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Keywords: kb, kbautohotfix, kbhotfixserver, kbqfe, kbsurveynew, kbexpertiseinter, kbfix

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Article Info

Article ID	:	2524668
Revision	:	1
Created on	:	1/7/2017
Published on	:	4/15/2011
Exists online	:	False
Views	:	311

Microsoft KB Archive Search

The single sign-on feature does not work in Windows 7 or in Windows Server 2008 R2 when you try to start a full remote desktop connection through RD Web Access

Symptoms

Cause

Resolution

Hotfix information

Prerequisites

Registry information

Restart requirement

Hotfix replacement information

File information

Windows 7 and Windows Server 2008 R2 file information notes

For all supported x86-based versions of Windows 7

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

For all supported IA-64-based versions of Windows Server 2008 R2

Status

More Information

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

Applies to: