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The DHCP Server service stops responding during the shutdown process when the DHCP Server service is running under a heavy load in Windows Server 2008 R2


View products that this article applies to.

Symptoms

Consider the following scenario: �
  • You install the Dynamic Host Configuration Protocol (DHCP) Server role on a computer that is running Windows Server 2008 R2.
  • The DHCP Server service is running under a heavy load.
  • You try to restart the DHCP Server service.
In this scenario, the DHCP Server service stops responding during the shutdown process. Therefore, client computers in the same network cannot obtain IP addresses.

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Cause

This issue occurs because of a deadlock situation in the DHCP Server service.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). Additionally, you must have the DHCP Server role installed.

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix. The DHCP Server service is required to stop before you install the hotfix package to avoid restarting.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760 0.20xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Dhcpserver.events.xmlNot applicable60010-Jun-200920:34Not applicable
Dhcpssvc.dll6.1.7600.20926729,08817-Mar-201105:13x64
Dhcpserver.events.xmlNot applicable60005-Nov-201001:52Not applicable
Dhcpssvc.dll6.1.7601.21685729,08817-Mar-201105:01x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
File nameAmd64_a607780d4ad8114dabcd033676954a3b_31bf3856ad364e35_6.1.7600.20926_none_de8667450c453895.manifest
File versionNot applicable
File size709
Date (UTC)17-Mar-2011
Time (UTC)19:00
PlatformNot applicable
File nameAmd64_b48de249677d9dcb7b002dc1736fb0b5_31bf3856ad364e35_6.1.7601.21685_none_12aa83ba557f9596.manifest
File versionNot applicable
File size709
Date (UTC)17-Mar-2011
Time (UTC)19:00
PlatformNot applicable
File nameAmd64_microsoft-windows-dhcpserverruntime_31bf3856ad364e35_6.1.7600.20926_none_85ca5167ca27eb45.manifest
File versionNot applicable
File size194,101
Date (UTC)17-Mar-2011
Time (UTC)08:20
PlatformNot applicable
File nameAmd64_microsoft-windows-dhcpserverruntime_31bf3856ad364e35_6.1.7601.21685_none_876eccb5c77fe859.manifest
File versionNot applicable
File size194,101
Date (UTC)17-Mar-2011
Time (UTC)08:17
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,391
Date (UTC)17-Mar-2011
Time (UTC)19:00
PlatformNot applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kbmdd, KB2523974

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Article Info
Article ID : 2523974
Revision : 3
Created on : 10/9/2014
Published on : 10/9/2014
Exists online : False
Views : 315