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"System Message 9 ... Item Not Found" when you change the "Purchase For" type on the Item Request page in Business Portal


View products that this article applies to.

Symptoms

Consider the following scenario in Item Request in Business Portal 3.0 Service Pack 1 (SP1) with Microsoft Dynamics SL 6.5:
  • You change the length of your subaccount values on the FlexKey Definition (21.320.00) screen to 8 segments with 24 characters.
  • You set the value in the Default Subaccount box on the Requisition Setup (RQ.950.00) screen to Department.
  • You open the Item Request screen in Business Portal, and you change the value in the Purchase For box to any value other than the default value.
When you do this, you receive the following error message:

VBScript: System Message 9 - "SubAcct: % - Item Not Found"

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:

File information

The English version of this hotfix has the file attributes that are listed in the following table (or later file attributes). The dates and the times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Business Portal 3.0 Service Pack 1 (SP1)
Changed filesDate
Microsoft.Solomon.Utilities.dll24-Feb 2011
Microsoft.Solomon.BPSolBizrules.dll13-Feb 2008
ItemRequest.js14-Feb 2008
Microsoft.Solomon.ItemRequest.dll31-Jan 2007
Microsoft.Solomon.ItemRequestBusinessActivity.Services.dll31-Jan 2007

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, see the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 61908.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbtshoot, kbbug, kb, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2516953
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 352