Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Outlook 2010 stops responding when you try to open a RMS-protected email message that has a large attachment

Outlook 2010 stops responding when you try to open a RMS-protected email message that has a large attachment

View products that this article applies to.

Symptoms

Assume that you try to open a Right Management Service (RMS)-protected email message that has a large attachment. In this situation, Outlook 2010 stops responding.

Note The email message will open eventually after 4 to 5 minutes.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Resolution

To resolve this issue, install the following update package:  
2516475 Description of the Office 2010 hotfix package (Mso-x-none.msp): April 26, 2011

↑ Back to the top

Keywords: consumeroff2010track, kbqfe, kbsurveynew, kbexpertiseinter, kbhotfixallversions, kb

↑ Back to the top

Article Info
Article ID : 2516293
Revision : 1
Created on : 1/7/2017
Published on : 2/8/2012
Exists online : False
Views : 223