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"The items could not be copied." error message when you run the Get-MailboxSearch cmdlet in an Exchange Server 2010 SP1 environment


Symptoms

Consider the following scenario:
  • You run the New-MailboxSearch cmdlet to create a mailbox search in a Microsoft Exchange Server 2010 Service Pack 1 (SP1) environment. Both the IncludeUnsearchableItems property, and the ExcludeDuplicateMessages property are set to true.
  • The mailbox has the same unsearchable items that are located in different folders.
  • You run the Get-MailboxSearch cmdlet to view the mailbox search.
In this scenario, the search status displays as PartiallySucceeded. Additionally, you receive the following error message at the command prompt:

{An error occurred when searching <search name>. The message is 'The items could not be copied.'.}

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Resolution

To resolve this issue, install the following update rollup:
2579150 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Workaround

To work around this issue, do not set the IncludeUnsearchableItems property to true when you run the New-MailboxSearch cmdlet.

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More Information

For more information about New-MailboxSearch, visit the following microsoft website:

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbhotfixrollup, kbsurveynew, kb

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Article Info
Article ID : 2515259
Revision : 2
Created on : 9/25/2018
Published on : 9/25/2018
Exists online : False
Views : 280